Deputy Director

Portland Housing Center (PHC) is a HUD-certified housing counseling agency, a Community Development Financial Institution (CDFI), and a NeighborWorks America-chartered organization that has been helping low- and moderate-income households achieve successful homeownership for more than 35 years. Founded in 1991, Portland Housing Center was established to address barriers to homeownership at a time when systemic redlining and predatory lending had devastated the Black community. Today, Portland Housing Center provides homebuyer education, financial counseling, lending services, and foreclosure prevention support, with a strong commitment to expanding access to wealth-building opportunities through homeownership. Guided by a strategic vision for growth, the organization continues to strengthen its capacity to serve more individuals and families across Oregon. Position Summary Are you a structured systems thinker with political acumen, experience strengthening operational systems, and high emotional intelligence? If so, Portland Housing Center may be the perfect opportunity for you. PHC is one of the region’s leading organizations working to address housing disparities and expand access to homeownership. PHC is seeking a strategic, systems-oriented, and collaborative Deputy Director to serve as a key organizational leader, reporting directly to the Executive Director. The Deputy Director will lead operational strategy and implementation across departments, helping to scale systems, improve internal processes, strengthen organizational communication, and build infrastructure that supports staff, programs, and community impact. The role requires a balance of strategic thinking and hands‑on execution and will provide leadership in operational management, coaching, organizational development, data systems, performance monitoring, and cross‑departmental collaboration. The Deputy Director serves as the organization’s second‑in‑command, providing day‑to‑day operational, programmatic, and people leadership. This role strengthens organizational alignment, improves operational efficiency, and ensures that internal systems effectively support PHC’s mission to expand homeownership opportunities for low- and moderate-income households and communities historically excluded from homeownership. The Deputy Director partners closely with the Finance and Lending Departments to enhance organizational effectiveness, accountability, and long‑term sustainability, while driving implementation of strategic priorities and supporting PHC’s continued growth across Oregon. Success in this role will require a leader who can balance strategy and execution, navigate complex organizational dynamics, and foster collaboration across teams. The ideal candidate will bring strong operational acumen, exceptional relationship‑building skills, and experience building systems, processes, and people in support of a mission‑driven organization. Essential Duties and Responsibilities Serve as a strategic thought partner to the Executive Director in advancing PHC’s mission, strategic priorities, organizational effectiveness, and long‑term sustainability. Translate organizational priorities and the new strategic plan into scalable operational systems, implementation plans, and measurable outcomes. Manage operational systems and processes that support collaboration across Homeownership Education, Lending, Finance, Development, and Administration functions. Lead and support managers and direct reports in goal setting, accountability, performance coaching, and staff development. Support and provide active leadership and operational insight into all client‑facing services, facilities, and internal workflows to ensure an effective staff and community experience. Develop and improve organizational workflows, service file management protocols, documentation standards, and internal communication systems. Establish scalable operational policies, procedures, and authorization processes related to contracts, expenditures, approvals, and organizational compliance. Foster a collaborative, inclusive, and high‑performing organizational culture grounded in accountability, transparency, and continuous learning. Support talent development, onboarding, performance management, staff engagement, and employee evaluation processes. Provide leadership and oversight for organizational data systems, reporting infrastructure, and operational analytics. Oversee organizational systems and reporting infrastructure, including Salesforce optimization and operational data tools that support organizational effectiveness, compliance, fundraising, and program evaluation. Lead with a collaborative, emotionally intelligent, and solutions‑oriented management approach. Provide coaching, mentorship, support, and accountability to direct reports and project teams. Additional duties and special projects as assigned by the Executive Director. Working Conditions This position is exempt and paid on a salary basis. This position is a regular full‑time position. This position currently operates on a hybrid schedule with regular in‑office presence expected based on organizational and operational needs. Occasional evening and weekend work may be required. Frequent travel within Oregon may be required, as may some national travel. Physical requirements may include prolonged sitting, computer use, standing, and occasional lifting of office materials up to 40 Lbs. Knowledge, Skills, and Abilities Demonstrated success leading operational systems, organizational development, and process improvement initiatives. Strong systems‑thinking skills with the ability to identify operational gaps and design integrated solutions. Excellent interpersonal, written, and verbal communication skills. Ability to communicate effectively across technical, operational, and programmatic teams. Experience with CRM systems and organizational data infrastructure; Salesforce experience strongly preferred. Commitment to racial equity, housing justice, and community‑centered organizational practices. Ability to incorporate equity and inclusion principles into organizational systems, policies, and operations. Education and Experience Required Qualifications Bachelor’s degree in business, public administration, nonprofit management, organizational leadership, or a related field. Minimum of 8 years of progressively responsible leadership experience, including operational management and team supervision. Demonstrated experience in process improvement, organizational systems development, and operational leadership. Preferred Qualifications Master’s degree in business administration, public administration, nonprofit management, or a related field. Experience in nonprofit housing, community development, CDFI, financial services, or HUD‑related environments. Experience supporting employee relations, performance management, or organizational culture initiatives. Bilingual English/Spanish language skills. Experience with Salesforce. Political acumen Additional Requirements Successful completion of reference checks and background checks. Ability to work in the United States without sponsorship. Portland Housing Center offers a comprehensive benefits package to eligible employees, which currently includes: Medical, dental, vision, and prescription coverage. Flexible spending account (FSA) options. 401(k) retirement plan with employer contribution and match. Paid time off, holidays, and flexible scheduling options. Life and long‑term disability insurance. Hybrid work arrangements consistent with organizational needs. Portland Housing Center reserves the right to modify benefit offerings and eligibility requirements in accordance with applicable policies and plans. Equal Opportunity Statement Portland Housing Center is an equal opportunity employer committed to building a diverse and inclusive workplace that reflects the communities we serve. We encourage candidates from historically underrepresented communities to apply. #J-18808-Ljbffr Arrive