Service & Repair Coordinator

Job Description

Job Description

The Coordinator is responsible for preparing, organizing, distributing, and filing work orders and related project documents and providing clerical support to the Department team. The support provided by the Coordinator allows the Department team to focus on meeting project deadlines and achieving total customer satisfaction. Reports to the Service and Repair Operations Manager.

Responsibilities:

• Performing clerical tasks including but not limited to data entry, filing, maintaining and storing records, and copying, scanning, faxing, and distributing documents
• Strong Customer Service Skills
• Initiate in-house and vendor provided repairs for hydraulic, pneumatic and electrical components
• Purchase machine parts and equipment. Review and expedite purchase orders
• Input and update work orders. Review for timeliness and accuracy
• Update and maintain various production reports and schedules
• In-person, telephone, and written communication with customers, vendors, personnel and other employees to collect and provide information and resolve problems
• Organize meetings and appointments
• Contribution in being a Team player and sharing new ideas with management
• Open mind to learn other duties and cross-train in other areas of the organization
• Provide clerical support to production personnel as needed. When necessary, this will involve spending limited time in the production area
• Purchasing / Expediting and Price conscience decisions to bring products and services in to support the corresponding department
• Strong organizational skills
• Other related duties as assigned

Requirements:

• Strong Organization Skills and Time Management Skills
• Must be able to interpret instructions from multiple co-workers.
• Working knowledge of MS Word, Excel, Internet Explorer, and Outlook.
• The ideal candidate must have precise detail orientation and focus.
• Strong communication, organization, multi-tasking and time management skills.
• Familiarity with machine parts is a plus.
• Experience working in a manufacturing/repair office environment is a plus.
• Collaboration and Team building
• Honesty and Integrity throughout the workplace
• Strong problem-solving skills and creative solutions
• Can adapt quickly to change
• Promotes a Culture of safety

Benefits:

• Medical/Dental/Vision/Disability effective first of the month after the hire date
• PTO accrual begins upon hire
• Referral bonuses
• 100% employee-owned plus 401k with company match