Customer Service Representative

About this position With over 30 years of experience, Eagle Industries is a leader in jobsite protection solutions. Eagle is committed to ensuring the safety and productivity of customers across diverse jobsites by supplying top-quality products and solutions. We are on a mission to maintain the highest standards of site safety through our extensive range of offerings. About the role As a Customer Service Representative, you support the Regional Managers and Business Development Managers in your assigned region with daily sales operations. You are the go-to contact for customer questions, orders, and issues, and you keep every interaction moving toward a solution. This role reports to Eagle's Sales Manager. What you'll do Respond to customer inquiries by phone, email, and other channels quickly and professionally Process orders, forms, applications, and requests for your region accurately and on time Resolve customer issues and offer clear solutions without unnecessary back-and-forth Escalate complex complaints to the right colleague or manager, then follow through to resolution Support Regional Managers and Business Development Managers with day-to-day sales operations Spot opportunities to grow business within your region's existing customer base Keep customer records and interactions current in HubSpot Share feedback on how we can make the customer service process better Bring a positive, empathetic, and professional approach to every customer, every time Required Qualifications 1+ years of customer service or sales experience, ideally in a B2B, industrial, or construction setting Strong written and verbal communication skills The ability to stay calm and solution-focused when a customer is stressed or upset Solid organization, with the ability to multitask, prioritize, and manage your time Proficiency with CRM software (Eagle uses HubSpot) and Microsoft 365 (Outlook, Word, Excel, PowerPoint) Bachelor's or associate degree preferred, or equivalent customer service experience. Experience selling or supporting construction, industrial, or safety products Familiarity with HubSpot or a similar CRM #J-18808-Ljbffr