Revenue Cycle Team Lead

Revenue Cycle Team Lead

The Medical Billing Team Lead is responsible for overseeing daily revenue cycle operations while supporting and guiding a team of billing specialists. This role ensures work is completed accurately, efficiently, and in alignment with client expectations, internal standards, and payer requirements.

The Team Lead serves as the primary point of contact for staff support as it relates to workflow coordination, and issue resolution. They monitor productivity and quality, provide coaching and mentorship, and act as a liaison between the team and leadership to ensure consistent communication and performance.

This position plays a critical role in maintaining operational excellence by identifying process improvements, addressing workflow challenges, and ensuring the team meets key performance metrics across claims, payments, A/R follow-up, and denial management.

Distribute and monitor daily workloads among team members (charges, payments, AR follow-ups, denials).

Ensure staff meet daily productivity and accuracy goals.

Track turnaround times for claims submission, payment posting, and follow-up.

Identify bottlenecks or delays, trends or gaps to adjust assignments as needed.

Verify all assigned tasks are completed according to sent benchmark and KPI's.

Conduct spot checks and audits of work performed by team members.

Review denials and rejections to identify training opportunities or process gaps.

Serve as the first point of contact for process questions, problem accounts, or complex scenarios.

Help identify staff development needs and communicate them to the supervisor.

Act as a liaison between the team and the Supervisor/Operations Manager.

Relay updates, client changes, payer rule adjustments, and workflow changes promptly.

Ensure the team understands and implements new procedures consistently.

Participate in daily or weekly check-ins with supervisors to report team progress and concerns.

Recommend changes to workflows or templates to improve speed and accuracy.

Assist in compiling necessary reports on trends and follow-up outcomes.

Backup coverage as needed.

Maintain HIPAA compliance when handling patient protected health information (PHI)

High school diploma or equivalent required; Associate or Bachelor's degree in Healthcare Administration, Business, or related field preferred

3–5+ years of medical billing / revenue cycle experience, with demonstrated proficiency in claims, payment posting, A/R follow-up, and denial management

Prior experience in a lead, senior, or mentoring role strongly preferred

Strong knowledge of payer rules, billing guidelines, and reimbursement processes (commercial, Medicare, Medicaid)

Experience with EHR/PM systems and billing software

Ability to interpret EOBs, remits, and denial codes and take appropriate action

Understanding of coding basics (ICD-10, CPT, HCPCS) and their impact on billing

Familiarity with RCM KPIs such as A/R days, denial rates, and productivity metrics

Strong problem-solving skills with the ability to assist in complex account resolution

Ability to prioritize work, delegate tasks, and manage competing deadlines

Experience supporting training and onboarding of new team members

Detail-oriented with a focus on accuracy and quality assurance

Proficient in using data to drive decision-making and process improvements

Customer service mindset with a focus on client satisfaction

Being aggressive and taking initiative; we trust you to move the needle forward

Doing the job; outcomes are just as important as strategy

Being adaptable and amenable to meet the changes of a dynamic and evolving industry

Demonstrating humility; partnership and collaboration is who we are and how we operate

Tapping into your innovative side; conventional is not always correct

Competitive and comprehensive benefits: Coverage options to support the whole person, including full medical, dental, vision, and life insurance

Generous employer sponsored subsidy towards employee's medical insurance premiums

Azalea Health covers 100% of the premiums for Life AD&D and Long-Term Disability for all eligible full-time employees

Balance and flexibility: Simple Paid Time Off (PTO) options. You earn your time, use it as you choose.

Economic opportunity: Competitive total rewards package that offers competitive pay and advancement opportunities

Azalea Health's EEO Statement

Azalea Health is an Equal Opportunity Employer committed to creating a diverse and inclusive workforce where our employees excel based on merit, qualifications, knowledge, ability, and job performance. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and any other characteristics protected by federal, state, and local laws that make our employees unique.