Network Operations Analyst

Network Operations AnalystVIATEQ Corporation is looking for a Network Operations Analyst to support our prime contractor and our government customer in Washington, DC. This position requires the candidate to be able to obtain a Public Trust.The Network Operations Analyst serves as a frontline operations specialist within our client's enterprise Network Operations Center (NOC), providing continuous 24x7x365 monitoring, event detection, triage, and incident management support across the client's enterprise IT infrastructure. This individual monitors the health and performance of the client's network, infrastructure, and application environments, detects and responds to events and incidents, and ensures timely escalation and resolution in accordance with established procedures and service level objectives.This role is a shift-based position. The selected individual must be available and willing to work rotating shifts, including nights, weekends, Federal holidays, and during Government closures, inclement weather events, and Continuity of Operations activations.Responsibilities:NOC Monitoring & Event Management:Perform continuous 24x7 monitoring of the client's enterprise network, infrastructure, application, and cloud environments using Government-provided monitoring and event management toolsDetect, triage, and classify events and incidents in accordance with established priority levels and response proceduresCorrelate events across multiple monitoring systems to identify root causes and potential service impactsInitiate and manage the incident lifecycle from detection through resolution and closure in the ITSM platformMonitor performance dashboards and alert queues, taking immediate action on anomalies and threshold breachesSupport monitoring of on-premises and cloud environments, including AWS commercial, AWS GovCloud, Microsoft Azure Government, and Microsoft 365Incident Response & Escalation:Acknowledge Priority 1 critical incidents within 15 minutes of detection in accordance with service level objectivesExecute initial triage and containment steps for network and infrastructure incidentsEscalate incidents to the appropriate Tier 2, Tier 3, or Tier 4 engineering teams in a timely and accurate mannerMaintain clear and continuous communication with impacted stakeholders and the NOC/Service Desk Manager during active incidentsTrack and document all incident actions, updates, and resolutions in the ITSM platformSupport Priority 1 incident restoration efforts, contributing to the 4-hour restoration targetITSM & Knowledge Management:Create, update, and close incident, problem, and change records accurately and in a timely manner in the Government ITSM platformFollow and contribute to the enterprise knowledge base, using documented procedures and runbooks to guide incident responseIdentify recurring issues and escalate to problem management for root cause analysisSupport change management activities by monitoring the environment during scheduled change windowsMaintain accurate shift logs, handoff documentation, and operational notes for each watch periodShift Operations & Coverage Continuity:Report for all assigned shifts on time and fully prepared to assume watch responsibilitiesExecute thorough and documented shift handoffs at each shift change, ensuring the incoming analyst is fully briefed on active incidents, open tickets, and operational statusMaintain 100% coverage continuity by adhering to shift schedules and on-call rotation requirementsParticipate in cross-training activities to expand operational capability and support coverage across NOC functionsSupport surge operations during major incidents, emergency events, or periods of increased operational tempoReporting & Analytics:Contribute to Sprint metrics, NOC performance reporting, and service-level trackingProvide accurate and timely data for monthly status reports, ITSM metrics dashboards, and Sprint Review demonstrationsIdentify trends in event and incident data and communicate findings to the NOC/Service Desk ManagerSupport automation and tooling improvements that enhance NOC monitoring and response efficiencyRequired Experience:Minimum 2–4 years of hands-on experience in a Network Operations Center, Security Operations Center, or enterprise IT operations environmentDemonstrated experience with enterprise network and infrastructure monitoring tools and platformsExperience managing incidents using a formal ITSM platform (e.g., ServiceNow, Remedy)Experience working in a shift-based, 24x7 operations environmentFamiliarity with Federal or private-sector enterprise IT environments of comparable scale and complexityTechnical Expertise:Working knowledge of:Enterprise network monitoring and event management toolsLAN/WAN, routing, switching, and wireless networking fundamentalsCloud infrastructure monitoring (AWS, Azure)Microsoft 365 and Azure Government environmentsITSM platforms and ticketing workflowsIncident triage, classification, and escalation proceduresNetwork performance metrics and threshold monitoringBasic understanding of Zero Trust Architecture principlesCertifications:Required (Must be current and unexpired throughout performance):CompTIA Network+CompTIA A+ or equivalentAdditional preferred certifications:CompTIA Security+Cisco Certified Network Associate (CCNA)AWS Cloud PractitionerMicrosoft Azure Fundamentals (AZ-900)Compensation Range:$115,000 – 135,000. This represents the typical compensation range for this position based on experience, location, and other factors.About VIATEQVIATEQ is a proactive provider of collaborative solutions for federal government agencies. Our collaborative service framework and flexibility allow employees, customers, and business partners to work together successfully anywhere, anytime. VIATEQ's service areas also allow government agencies to respond to competitive pressures and achieve new performance levels.VIATEQ offers competitive compensation and a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan, paid time off, 12 paid federal holidays, flexible spending accounts, and a professional development reimbursement.Equal Opportunity Statement:VIATEQ provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination, harassment, and retaliation in accordance with applicable federal, state, and local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. VIATEQ Corporation