Visitor Services

Job Description

Why join MAD Arts?

Joining Mad Arts means you’ll be joining a team of creatives who treat every workday as an opportunity to learn and grow. We have a thriving in-person and vibrant virtual culture. We encourage collaboration, curiosity, and passion in order to make our visitors learn, enjoy and take with them unforgettable art experiences. Our culture is positive, flexible, inclusive, and engaging. We treat our space as a playground where we encourage you to test any creative ideas you’ve been wanting to try but never had the opportunity to. At Mad Arts we work with artists, designers and creatives whose work has the capacity to take visitors outside of their own reality and set them up in moments of deep reflection. We offer new pathways to experience life and art.

*This is an on-site position as it is dependent on the use of several hardware systems that cannot be used remotely.

Essential duties and responsibilities

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• Welcomes museum visitors, provides information about museum exhibits, events and offerings.
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• Maintains knowledge of current exhibitions, workshops, events by utilizing appropriate resource materials.
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• Answers questions pertaining to the Museum programs.
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• Refers inquiries to proper staff as needed or, in their absence, handles inquiries, referrals or problems as they arise.
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• Provides assistance to groups or individuals with special needs (disabled, children, seniors, etc.).
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• Answers telephones and takes messages or routes to appropriate staff.
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• Accurately maintains a secure cash drawer; reconciling and closing out cash drawers daily.
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• Processes admission, membership and special ticketed events transactions.
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• Maintains knowledge of membership levels and benefits.
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• Handles advanced transactions including partial and full refunds.
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• Monitors and provides security of Museum buildings and contents.
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• Tours gallery areas continuously to prevent theft and vandalism.
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• Monitors objects in galleries.
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• Identifies and responds to special security and custodial needs, including performing occasional custodial if needed.
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• Responds to security or emergency situations directly or by contacting appropriate staff, law enforcement or other emergency personnel as necessary.
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• Responsible for building evacuation and notification of staff during an emergency.
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• Converts admission to discounted membership and other upselling of membership opportunities.
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• Maintains pamphlet/information files for distribution to the public. Provides printed informational materials and verbal information to visitors on city and county areas of interest, the Museum, membership, etc. Maintains information board and prepares signs for special events.
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• Provides clerical support to Museum staff including assisting with preparation of documents such as folding brochures, copying, collating and faxing, filing, photocopying, basic data entry and assisting with special projects.
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• Works under direction of management staff to accomplish miscellaneous tasks such as moving objects and furniture, as directed.
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• Performs reception and security functions for evening meetings and special events.
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• Performs routine opening and closing procedures such as - opening the museum doors, turning on exhibits, turning off exhibits, sweeping, cleaning, polishing exhibits, and securing the museum during closing procedures
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Knowledge, skills and abilities

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• Ability to work as a team member and project a positive attitude.
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• Ability to deal with the public and co-workers using courtesy, tact and good judgment.
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• Ability to read, understand and retain written information pertaining to the Museum’s history, programs and exhibits.
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• Ability to gain knowledge of resource materials related to art and technology.
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• Ability to work independently with minimal supervision.
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• Working knowledge of and ability to clearly explain Museum’s policies and procedures.
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• Ability to respond to security or emergency situations calmly and with good judgment.
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Physical demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, sit, talk and hear. The employee is required to walk/move; use hands and fingers to operate a computer and other devices; and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds on select occasions. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work environment

Work time will be split between exhibition spaces, Mad Arts Lobby, gift shop and backyard. Most spaces at Mad Arts contain immersive light and sound elements with flashing lights, and loud noise.