Account Manager

Job Description

About Us

Temu is seeking Account Managers to join our growing team. In this role, you will be the primary point of contact for sellers, ensuring seamless onboarding, compliance, and operational support to drive their success on our platform. If you thrive in problem-solving, cross-functional collaboration, and fast-paced e-commerce environments, we’d love to hear from you.

Responsibilities:

1. Act as the main liaison for sellers, addressing issues related to registration, compliance, listing support, and account management promptly and professionally.
2. Guide sellers through platform policies, documentation requirements, and troubleshooting steps, including but not limited to product listing errors, payment delays, or compliance violations.
3. Collaborate with internal teams (Legal, Compliance, Product) to resolve seller escalations and improve processes.
4. Analyze seller pain points and feedback to propose platform or workflow optimizations.
5. Conduct training sessions to educate sellers on best practices for account health and growth.
6. Monitor seller performance metrics (e.g., onboarding completion rates, issue resolution time) and report trends to leadership.

Qualifications:

1. 3+ years of operational experience, including but not limited to experience in brand management or platform operations.
2. Strong data analysis skills, able to analyze industry trends and project management through data, and summarize conclusions.
3. Excellent problem-solving skills, self-motivation, ability to think strategically and adapt quickly to changes.
4. Ability to work under pressure and manage logistics during high-demand periods.

Compensation and Benefits

Our compensation structure is designed to align with the cost of labor in various geographic markets across the US. The total salary for this position ranges from $80,000 to $150,000 annually, based on job-related factors such as skills, experience, qualifications, competencies and location.

As part of the compensation package, you may receive other benefits depending on the position. Detailed information will be provided during the interview process.

Equal Employment Statement

At Temu, we are proud to be an employer that builds a diverse community. We encourage all qualified individuals to apply and join our team. We are dedicated to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity.

Apply today to join Temu and be part of a dynamic and innovative company.