Patient Access Rep I

Additional Information About the Role Memorial Hospital is looking to hire a Part Time Overnight rep only. Additional Preferred Requirements Part Time Overnight role Only 6:45 Pm - 7:15 Am Two days a week Weekend and Holiday Rotation Overview BJC HealthCare is a large nonprofit health care organization serving the greater St. Louis, southern Illinois, and southeast Missouri regions. Preferred Qualifications Role Purpose The Patient Access Representative is often the first point of contact for our patients and must represent BJC with the highest standard of customer service, compassion, and perform all duties in a manner consistent with our mission, vision, and values. Responsibilities Utilize critical thinking skills to problem solve a variety of situations, anticipating patients' needs and being able to respond to them. Communicate in a professional, positive, and patient‑focused manner with all patients, families, and co‑workers whether in‑person, over the computer or by phone. This responsibility is critical to ensure positive patient experience, maximize reimbursements, and minimize denials and avoidable write‑offs, and ensuring that we are maintaining the integrity of the patient's clinical, financial, and billing record by correctly selecting the precise Master Patient Index (MPI). The responsibilities of this position include hospital registration and scheduling within multiple BJC systems. Assures proper patient identification, registers, schedules, verifies insurance, scans and retrieves documents within multiple BJC systems. Validates that the order is complete, signed by the ordering provider, and the correct test is ordered. The attention to detail is essential to ensure accurate patient records. Strong communication skills are necessary in order to provide the patient with preparation instructions for each scheduled procedure, education on financial responsibilities and collection of applicable patient payments. In order to comply with complex regulatory guidelines, must be able to understand, articulate and enforce hospital compliance with Medicare Secondary Payer (MSP), HIPAA Privacy Standards, Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, JCAHO Requirements. Each patient completes HIPAA acknowledgement. BJC has determined this is a safety‑sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job. Minimum Requirements Education High School Diploma or GED Experience No Experience Preferred Requirements Education Associate's Degree Experience Supervisor Experience No Experience Licenses & Certifications CHAA Benefits and Legal Statement BJC Total Rewards At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well‑being. Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date Disability insurance* paid for by BJC Annual 4% BJC Automatic Retirement Contribution 401(k) plan with BJC match Tuition Assistance available on first day BJC Institute for Learning and Development Health Care and Dependent Care Flexible Spending Accounts Paid Time Off benefit combines vacation, sick days, holidays and personal time Adoption assistance To learn more, go to our Benefits Summary . *Not all benefits apply to all jobs The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer #J-18808-Ljbffr