Repair Associate

Job Opportunity At ATV Inc.

The repair associate will be in charge of overall shop repairs and other repair duties.

Essential duties and responsibilities include the following. Other duties may be assigned.

Customer Service:

• Provide a positive representation of ATV Inc.
• Proactively assist customers in solving problems.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and of machines being repaired.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.

Store Operations:

• Repair machines, screens & windows as need to customer and, or manufacturer recommendations.
• Bill out repair items and contact customers as needed.
• Help as needed with other store associates.
• Order supplies or parts as need for repairs.
• Provide assistance to Department Specialists, i.e. price issues, special orders.
• Keep work area clean and orderly.
• Operate forklift with proper training.
• Communicate any Store Support Center issue to General Manager for follow up.
• Communicate any merchandising, cost control or sales idea to General Manager.
• Participate in store meetings.
• Be professional in appearance and actions.
• Perform all other duties as assigned.

Other essential requirements:

Education/Training: High School or GED equivalent.

Experience: Prior repair experience required.

Physical Demands: Standing, walking, lifting (up to 70lbs) and climbing.