Library Assistant II

Library Assistant

Within this role the candidate will promote ACPL's values and mission while following established policies and procedures. The purpose of this position is to serve the informational, reference and reading needs to library patrons of all ages at ACPL and will be expected to perform any and all routine tasks necessary to the operation of the library system. This position works under the supervision of the Branch Manager. This position is a full-time, 40 hours per week, benefitted position requiring one evening per week and weekend rotation. The best candidate will possess a strong commitment to provide customer-focused service for a positive library experience and to relate tactfully and courteously with a wide range of diverse patrons and community members.

Responsibilities include:

• Promote ACPL's values and mission.
• Follow and enforce established library policies and procedures.
• Assist with maintaining library collections.
• Regular public service duties include staffing all service desks
• Work with the Branch Manager and Mebane staff in developing, promoting, and presenting programs for adults reflective of the community demographic and patron interest, including crafts, book clubs, and special interests.
• Troubleshoot minor technology related issues, keeping management aware of issues
• Take responsibility for the appearance of the library and the condition of shelves
• Assist patrons through reference interactions, reader advisory inquires and in the use of technology, downloadable and online resources.
• Additional examples of work performed include making new library cards for patrons, checking materials in and out on patron accounts, empty book returns, assisting patrons with the Self Check out, answering phones and routing calls to appropriate staff, creating original and eye-catching displays monthly, taking responsibility for the appearance of the library, including the condition of shelves and displays, particularly within the Reference Department, participating in the selection and de-selection of materials for the branch collection, assisting with adult programs, serving on Adult Programming Committee, assisting with opening and closing the library, and working with Technical Services department to fulfill Interlibrary Loan Requests.

Qualifications include:

• Associate's degree is required.
• One year of customer service experience required.
• Flexibility in scheduling is required.
• Proficiency in written and verbal communication is required
• Previous library experience preferred
• Ability to speak Spanish is preferred
• Prior experience with Microsoft Windows and Office applications, basic internet searching, and social media is required
• Ability to learn library technology is required

Skills and abilities include:

• Strong customer service orientation with the ability to provide respectful, equitable assistance to patrons of all backgrounds.
• Excellent oral and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office, email, internet searching, and social media platforms.
• Ability to learn and apply library-specific technology, including ILS systems and electronic resources.
• Creativity in program planning, display design, and patron engagement.
• Strong problem-solving skills, sound judgment, and accountability.
• Ability to work independently and collaboratively within a team environment.

Physical requirements include:

• Ability to stand and walk for extended periods; bend, reach, squat, and lift up to 40 lbs.
• Ability to push/pull loaded book carts and access materials on high and low shelves.
• Ability to effectively communicate with patrons and staff in a busy environment

Benefits

Health Insurance - Full-time employees are eligible for medical/health (Cigna Insurance) benefits upon the 1st of the month following 30 days of employment. Alamance County Government currently offers three plans of medical/pharmacy benefit options including 2 Standard PPO plans and a High-Deductible Health Plan with HSA. Dental Benefit - Alamance County offers one dental insurance (Delta Dental) plan for FT employees at no cost. The plan, if elected, would be effective the first of the month following 30 days of FT employment. Vision Insurance - A voluntary vision program (Superior Vision) is available to FT employees. The current PPO style plan allows employees to seek treatment and hardware from any vision care provider of their choice. The plan, if elected, would be effective the first of the month following 30 days of FT employment. Coverage must be elected within your first 30 days of FT employment or upon a qualifying event. Voluntary Benefits: Alamance County Government provides a variety of voluntary health related benefits (Voya) to allow employees to purchase protection from what life may bring. A sampling of voluntary benefits includes Flexible Spending Accounts with dependent care opportunities, Health Saving Account with an employer contribution, Short Term Disability, Long Term Disability, Cancer Protection Plan, Group Critical Care Insurance and more. Life Insurance – Basic term life insurance is the amount of one times the annual salary (no greater than $70,000) is provided for all FT employees. Additional coverage is available for purchase through payroll deductions for employee and eligible dependents. Retirement Benefits - Membership in the NC Local Government Employees Retirement System (NCLGERS) is a requirement for all full-time and regular part-time employees (working more than 1,000 hours annually). Employees contribute six percent (6%) of their annual compensation before it is taxed. Time Off Accruals: Vacation Time – Annual Leave is accrued based on years of service. Employees can accrue from 10-25 days per year. Sick Time – All County full time employees earn 12 days of sick leave per year. County Observed Holidays – Alamance County will observe the State of North Carolina Holiday Schedule. Wellness Benefits & Programming: Employee Assistance Program: There are times when everyone needs a little help or advice. The confidential Employee Assistance Program (EAP) through a local provider can help you with things like stress, anxiety, depression, chemical dependency, relationship issues, legal issues, parenting questions, financial counseling and dependent care resources. Best of all it's free for County employees and available for your household to utilize. Utilization of the EAP is completely confidential and participation isn't recorded. Help is available 24/7/365 by telephone. Alamance County Employee Health Center: Available to employees and spouses who are covered under the Alamance County Insurance Plan and their covered dependents, 18 years of age and older. Retired employees under age 65 are also eligible to use the health center. Depending on insurance coverage elected, care at the clinic ranges from free to a fair market value cost. Services Available: Treatment of injuries or illnesses such as flu, sinus Infection, pink eye, sprains, strains or fever. Monitor chronic conditions (Diabetes, Hypertension, Hyperlipidemia, Health Disease, Asthma, etc...) Assistance with finding a Primary Care Provider Health Education and Counseling Triage and referrals to specialists when appropriate. Alamance County provides a variety of additional benefits including bereavement pay, Paid Parental Leave, Wellness Leave to focus on work-life balance initiatives, Volunteer Time Off (paid time) opportunities to be a part of the Alamance Community, to opportunities for professional certification pay. Employee Fitness Center: Alamance County encourages all employees to maintain a healthy lifestyle both at home and at work. In support of this philosophy an Employee Fitness Center is available for all County employees to use at their convenience during non-work hours and is open 6:00 AM to 9:00 PM Monday-Sunday. This center includes weight training equipment, cardio equipment, a small aerobics room along with restrooms, changing room and lockers.