Retsch Service Engineer (m/f/d)

Company Overview Verder Scientific Inc. is the local branch of Verder Scientific, a leading high‑tech company in the field of sample preparation and analysis. It employs 57 people in Newtown, PA and provides laboratories with innovative, precise, and efficient solutions across six brands: Retsch, Microtrac, Carbolite, Eltra, QATM, and ERWEKA. Verder Scientific operates 13 production sites and eleven sales companies worldwide and is part of the German‑Dutch technology group Verder, a global group with over 2,500 employees. Position Junior, Career start – Technical occupations (other) – Full-time About the Role As a Retsch Service Engineer (m/f/d) you will be at the forefront of delivering exceptional technical support and building lasting customer relationships. Primary Responsibilities Customer Support Excellence: Be the go‑to expert for our customers—resolving technical queries via phone and email, and performing in‑house troubleshooting and repairs to keep critical equipment running smoothly. Contract & Equipment Care: Take ownership of preventative maintenance contracts, ensuring both Verder Scientific lab units and customer equipment operate at peak performance. Quoting & Relationship Building: Prepare accurate spare parts quotations while fostering strong, trusted relationships with key accounts and end users. Workplace Organization: Maintain a clean, efficient, and well‑organized workspace that supports quality and safety. Qualifications Technical Foundation: An Associate’s Degree in a technical field, or at least 3 years of hands‑on experience as a maintenance/service technician in a lab or industrial environment. Practical Expertise: Confidence working with single and three‑phase wiring; experience using tools such as multimeters and clamp meters; ability to interpret schematics and technical drawings; and a solid understanding of mechanical systems. Digital & System Skills: Sound experience with CRM and ERP systems is required, along with proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint). Professional Strengths: Excellent organizational skills, keen attention to detail, and strong written and verbal communication abilities. Benefits Salary and bonus incentives Life/Health/Dental/Vision Insurance – all paid by company 401(k) enrollment after 1 year with up to 4% match 10 vacation days and 10 sick/personal days Contact Verder Scientific Inc. – 11 Penns Trail – PA 18940 – Newtown, USA Phone: View phone number on click.appcast.io #J-18808-Ljbffr VERDER SCIENTIFIC