Dispatch Manager

What You Will Do:

• Manage daily workforce flow, scheduling issues, vacation schedule, and the emergency service schedule for weekends and evenings
• Daily work with dispatchers on service efficiency, schedule adherence, and contracted service completion
• Participate in new Service Delivery Specialists (SDS) onboarding and implementing/executing a training plan
• Identifies the potential in an individual and aligns development activities to their abilities and talents
• Review SDS performance with the Area Operations Manager monthly to identify needed improvements.
• Work with the Parts Department on parts issues, shipping, and delivery.
• Actively builds strong relationships with key stakeholders in the customer's organization
• Proactively works to manage customer relationships to effectively solve issues and demonstrate value

What is in it For You:

• Utilize leadership skills to support and lead a high-performing team
• Develop your skills in leading a workforce
• Become part of a field service support management team with advancement opportunities
• Competitive salary and benefits
• Access to best-in-class resources and technology
• This position will be in Fishers, Indiana

Basic Qualifications:

Must meet one of the following:

• Associate degree and two years of people management experience.
• A combination of Smart Care experience, people management or education experience equivalent to a Bachelors Degree (1.5 years experience = 1 year post-secondary education).

Must have the following:

• Must be able to read and write in English
• Immigration sponsorship is not available for this role

Preferred Qualifications:

• Commercial kitchen equipment repair, hospitality/hotel, restaurant, or business service industry experience preferred.
• Prior experience in monitoring/assessing the performance of yourself, other individuals, and organizations to make improvements or take corrective action.
• Proven record of meeting customer needs, quality service delivery, meeting business objectives, and the ability to lead a field service team.
• Good decision-making & problem-solving skills when handling challenging situations in a fast- paced environment.

Albany, NY (position is onsite Monday through Friday)

Compensation: $51K to $77K