Client Service Specialist
Trispoke managed services
Job Title: Client Service Specialist
Duration: Contract
Location: Riverside, RI 02915
Job Type: Onsite
Pay rate: $24/hr. On W2
Description
As a successful member of Commercial Operations, you will be asked to meet and exceed department service and quality standards, while maintaining consistent levels of communication with external customers and colleagues. Specialist will perform root cause analysis to identify potential solutions and process improvement opportunities for recurring service issues. In addition, they will support the implementation of solutions that will ultimately improve Service Level, decrease operational effort, and increase the overall client experience.
You will also be responsible for (but not limited to) the following:
Serve Cash management, ACH and Commercial Card customers via request received by telephone, Chat or email.
Research and train clients on all products offered.
Independently service both internal and external customers on a wide variety of Commercial Card, ACH & cash management products, services and technical issues through all incoming channels.
Diagnose, prioritize, resolve and/or escalate all technical, system, or procedural issues.
Partner with various operational support staff in the reconciliation of client problems while attempting to limit future occurrences.
Proactively advise management of impending problems or obstacles to meeting service standards.
QUALIFICATIONS
Candidates must possess excellent verbal/written, time management, ability to multitask, interpersonal skills. The candidate must be goal driven with a desire to productivity goals; including meeting day to day business needs, with advanced problem-solving skills/ability to negotiate through difficult situations.
5 Years of customer service and Call Center experience; banking experienced preferred
Excellent phone communication and listening skills
Ability to prioritize and manage daily workload
Ability to multi-task and work independently in a fast-paced work environment
Computer proficiency and acumen
Self-motivated attitude with a desire to succeed
Analytical skills and the ability to recognize trends (Ability to exercise considerable independent judgment and attention to detail)
EDUCATION
High School (GED Equivalent), Bachelor's Degree preferred.
Location: Riverside for training and the job
Hours Monday - Friday
10:30am - 7pm after training, hours subject to change due to business needs
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