Sr. Global Insights Manager

Sr. Global Insights Manager

Department: Finance

Employment Type: Full Time

Location: US-North Carolina-Raleigh

Description

This position is ideal for a mid-level insights professional to join the Global Insights team as a Senior Global Insights Manager. In this role, you will lead and execute global consumer, customer, and UX research, partnering closely with Marketing, Product, and Experience Design teams to inform strategy, product decisions, and experience development.

You will balance hands-on research execution with strategic partnership-conducting primary research yourself while also enabling designers and product managers to apply strong research practices. This role is critical to embedding customer and user insight into decision-making across the organization.

Expectations:

• Partner with Marketing, Product Management, UX, and Strategy teams to translate business and experience questions into clear research plans.
• Design and execute qualitative, quantitative, and UX research, including both DIY/internal studies and vendor-led projects.
• Personally conduct interviews, usability tests, concept evaluations, and other primary qualitative research.
• Guide UX designers and product managers in planning, conducting, and interpreting research, ensuring appropriate methods and rigor.
• Manage global research vendors, including scoping, timelines, quality, and budgets.
• Synthesize findings into clear insights and deliver executive-ready readouts that drive decisions and action.

What we're looking for:

• Education: A background or degree in Business, Economics, Psychology or relevant fields. MBA a plus.
• Experience: 6-10 years in client-side market research, insights or UX research, including global or multi-market work.
• Research skills: Strong qualitative, quantitative, and UX research expertise, with hands-on experience leading interviews and usability testing.
• Research skills: Strong qualitative, quantitative, and UX research expertise, with hands-on experience leading interviews and usability testing
• Capability building: Demonstrated ability to teach and coach UX designers and product managers on research best practices.
• Communication: Excellent synthesis, storytelling, and stakeholder communication skills.
• Ways of working: Self-directed, organized, and comfortable managing multiple projects in a fast-paced environment.

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