EDI Level I Support
Virtual Vocations Inc
As a full-time EDI Level I Support specialist, the individual will provide technical helpdesk support, including logging and triaging incidents, monitoring database activities, and assisting the Business Intelligence team, all while working remotely in a 24/7 operational environment. Key responsibilities Provide first-line support by logging, triaging, prioritizing, tracking, and routing incidents reported by users Monitor database availability and performance, including alert logs and backup processes Assist the Business Intelligence team by collecting data and generating operational reports and dashboards Required qualifications Associate or bachelor's degree in a technology-related field or 1+ years of relevant work experience Experience in technical support activities, including troubleshooting and ticket management Ability to follow standardized procedures and practices to achieve objectives Strong skills in system monitoring and documentation Ability to work independently or collaboratively within a team environment Virtual Vocations Inc
Vacancy posted 5 days ago
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