After Hours - NOC Analyst
$41.6k - $49.92kVoxai Solutions Inc
Description
Provide monitoring and support of customer applications and cloud environments on a 24 x 7 x 365 basis using monitoring and alerting platforms. Participate in applying AI solutions, automating existing processes, delivering net new enhancements for Customer specific needs/requests, and overseeing management and performance of our Customers' Applications. All assignments are in support and focused on delivering high system availability, leveraging AI-assisted diagnostic and troubleshooting tools, reliability, and real time data/health monitoring. Actively participate in Investigation, and escalation of incidents by following Standard Operation Procedures, document the findings and conduct Root Cause Analysis (RCA). Evaluate and identify trends based on customer issues.
Facilitate and manage scheduled changes or events and facilitate Customer communication. Interface directly with Customers; to include performing basic health validations of systems, coordinating communications between technical teams, following defined processes for problem classification, triaging and management of the appropriate internal and external parties for the sake of remediation, when required.
Requirements
- General networking concepts
- Windows Server fundamentals
- General application troubleshooting
- Strong Verbal communication skills with Excellent writing skills
- Security background check and Drug test required
- Ability to work variable shifts
- Interest and aptitude in growing technically
- Highly motivated
- This is an on-site position located at our Coppell, TX office.
- This position is not eligible for employment visa sponsorship .
Good to have – Bonus Points
- Cloud or contact center concepts
- Networking / Voice - LDAP, AD, SSL Certificates, TCP/IP, DHCP, VLAN, SIP, UDP, QoS, VoIP, VLAN
- Contact center concepts or technology
- Associate’s degree and/or Technical Certifications
- Genesys Cloud CX fundamentals
- AWS Connect fundamentals
- KPI frameworks & CX improvement methodologies
- Data storytelling and visualization (Excel/Power BI)
- AI-assisted analytics for speech, routing, and forecasting
- Consulting communication and client-facing delivery
What you will Learn:
- Genesys Cloud CX fundamentals
- Analytics concepts
- AI concepts
- Speech recognition concepts
- Bot integration concepts
- Client communication and client-facing delivery
- Customer satisfaction concepts
- Change and validation processes
- Contact center and support engagement concepts
Job Types: Full-time, Contract
Pay: $20.00 - $24.00 per hour
Expected hours: 40 per week
Schedule:
- Evening shift
- Night shift
- Weekends when scheduled
Vacancy posted 11 hours ago
Similar jobs that could be interesting for youBased on the After Hours - NOC Analyst in Coppell, TX vacancy
- ...lives. How you’ll make an impact: The Network Operations Center (NOC) Analyst will be responsible for monitoring large computer networks and... ...issues. Flexibility to work a variety of shifts (12 hours per shift) is required. May require weekend/over-night shifts...Night shiftLocal areaShift workWeekend work
- Voxai in Coppell, TX is seeking a on-site Monitoring and Support Specialist responsible for monitoring and supporting customer applications and cloud environments 24x7x365, using monitoring and alerting platforms. You will help apply AI solutions, automate processes, deliver...Night shiftShift work
- ...Intermediaries Association. Job Description Position Summary: The Business Analyst serves as a liaison between the IT and business operations... ...of the sales group and management. Position Type and Expected Hours of Work This is full-time position, and work days are Monday...Night shiftFull timeWork experience placementWork at officeLocal areaMonday to FridayFlexible hoursAfternoon shift
- ...outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press ; work hours include nights, weekends and early mornings At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As...Night shiftFull timePart timeSeasonal workEarly shift
Michael's Inc
Irving, TX1 day ago - Summary:The Cloud Citrix Analyst is responsible for supporting, operating, and optimizing ADT’s Citrix virtual application and desktop... ..., and configuration standards.Participate in scheduled after‑hours and on‑call rotation, providing support for business‑critical...SuggestedWork from homeShift work
- Summary:The HCI Platform Analyst is responsible for supporting and operating enterprise hyperconverged infrastructure (HCI) environments... ...records.Participate in 24x7 on-call rotation, providing after-hours support for infrastructure incidents.Perform other duties as assigned...Remote workWork from homeShift work
- GameStop is looking for an EPM Analyst to join our SAP support team. This person will be cross technical in FCCS and PBCS working directly... ...and support the system as and when needed especially during off hours. Must have good exposure to Data Management concepts.This...Full time
- SiriusXM is seeking a NOC Analyst in Lewisville, TX to monitor large networks and server farms from a central location. You’ll troubleshoot incidents, coordinate with IT and operations, and document steps taken to resolve issues. This 24x7 role requires solid communication...Night shiftShift work
$1,000 per month
...recognizing great performance.POSITION SUMMARYThe Sr Principal Business Analyst fulfills analyst activities specific to their department .This... ...adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.Working in a...Full timeCasual workWork at officeWeekend workAfternoon shift- ...Performance Incentive Opportunity In addition to competitive hourly pay, eligible Distribution Center team members who consistently... ...observed holidays, 401(k) with 4% employer match (match begins after 1 year of service), 30% employee merchandise discount on GNC products...Night shiftHourly payPart timeDay shift
GNC
Grapevine, TX13 hours ago - ...attract, retain, and recognize great talent. As a Compensation Analyst, you'll help shape programs that support a rewarding employee experience... ...that is active on day 1 of employmentGenerous 401(k) matching after just one year to help secure your financial futureAmple paid...Work at officeWorldwide
$29.5 per hour
...Job Requirements Experience: 1+ year Handling: Heavy Touch Additional Information CDL A Shuttle Driver – $29.50 Per Hour – Nights Location: Coppell, Texas About the Position Our client is seeking CDL A Shuttle Drivers for a local, on-site shuttle...Night shiftHourly payWeekly payPermanent employmentTemporary workLocal areaMonday to FridayTransForce Inc.
Coppell, TX3 days ago- ...Job Description Job Description We are looking for a Business Analyst to support a long-term contract opportunity in Coppell, Texas.... ...activities to confirm financial information is complete and accurate after conversion events. • Work with cross-functional teams to...Long term contractContract workWork at office3 days per week
Robert Half
Coppell, TX10 days ago - ...environments. This role works closely with the Network Operations Center (NOC), security teams, and cloud engineers to ensure reliable,... ...network diagrams, runbooks, and SOPsParticipate in on-call and after-hours support as requiredThis job description is not designed to...Night shiftWork at officeLocal areaRemote workRelocation package
DuraServ
Coppell, TX3 days ago $61 - $63 per hour
...Requirements ~ Specialty: NICU - Neonatal Intensive Care ~ Discipline: RN ~ Start Date: 10/13/2026 ~ Duration: 13 weeks ~36 hours per week ~ Shift: 12 hours, nights ~ Employment Type: Local Contract - 2 years of consistent most recent experience must be...Night shiftHourly payDaily paidContract workFor contractorsLocal areaShift work$58 per hour
...& Requirements ~ Specialty: ED - Emergency Department ~ Discipline: RN ~ Start Date: 10/13/2026 ~ Duration: 13 weeks ~36 hours per week ~ Shift: 12 hours, nights ~ Employment Type: Local Contract - 2 years of consistent most recent experience must be...Night shiftHourly payDaily paidContract workFor contractorsLocal areaShift work- ...opportunity to be part of an allocation organization and implement new tools and systems for a growing home décor business. The Allocation Analyst is responsible for controlling inventories at the store and cluster level by department/class/SKU to ensure the department meets...Work at officeLocal areaWork from homeHome office
- ...Description Summary: The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders... ...travel to perform duties. May be required to work additional hours as needed during critical problems. Assist in preparation and...
CHRISTUS Health
Irving, TX22 hours ago - ...Security is looking for a customer-experience obsessed technical analyst to support, develop, and implement our growing capabilities in... ...to meet business and organizational needs, as necessary. If an hourly or salary range is included in this ad it represents the range...Hourly payWork experience placement
$105k - $140k
About the role:A Sr. Principal Analyst uses research and analytical skills to create thought-leading insights that help Sourcing, Procurement... ...us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.Gartner...Full timeContract workWork experience placementRemote workWorldwide$20 - $32 per hour
...Current college student undergraduate who will return to coursework after their summer internship ~ Availability for entire 10-week... ...The base salary range for this position is $20 - $32 per hour. Placement in the range will vary based on job responsibilities...Hourly payFull timeInternshipSummer internshipLocal area$56 per hour
...Requirements ~ Specialty: PCU - Progressive Care Unit ~ Discipline: RN ~ Start Date: 10/20/2026 ~ Duration: 13 weeks ~36 hours per week ~ Shift: 12 hours, nights ~ Employment Type: Local Contract - 2 years of consistent most recent experience must be...Night shiftHourly payDaily paidContract workFor contractorsLocal areaShift work- ...powerful, secure, and productive workspace in the enterprise. As we continue to scale globally, we're looking for a Revenue Operations Analyst who is passionate about helping our Go-To-Market teams perform at their best - driving efficiency, insights, and excellence across...
Island Company
Coppell, TX2 days ago $44.24 - $49.24 per hour
...validate various Technology risks and controls before, during and after examinations, audits and or reviews - Keep abreast of legal... ...Experience (Years): 4-6 Essential Skills: Audit Compliance Analyst III (Senior)- Skills: Category Name Required Importance Experience...Work at officeRemote work2 days per weekVarite
Farmers Branch, TX5 days ago$1,000 per month
...and ability to make an impact. Primary Function The Reno Project Analyst I works closely with the homeowner, contractor, and internal... ...company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception) Matching Gifts Program - dollar...For contractorsWork at office$69.59k
**What a day of a Telecommunications Analyst Senior looks like**:* Designs, configures, administers, maintains, and supports enterprise... ...in change management, maintenance planning, testing, and after-hours work as needed to minimize service disruption.* Performs other...Hourly payFull timeTemporary workWork at officeRemote work$35 - $45 per hour
...Job Title: Compensation Analyst Location (city, state): Irving, TX Work Schedule: Part-Time (starting with 20 hours/week, subject to increase depending on the workload) Type of Employment: Long-Term Contract Compensation: $35 - $...Long term contractTemporary workPart timeLocal areaAddison Group
Irving, TX2 days ago$64.62k - $100.94k
...Responsibilities We are seeking a skilled Aviation Analyst to support the analysis, evaluation, and improvement of complex aviation... ...standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our...Permanent employmentFull timeContract workPart timeLocal areaRemote workNoblis
Irving, TX4 days ago$68.5k - $116.3k
...Join to apply for the Senior Analyst role at Vizient, Inc Join to apply for the Senior Analyst role at Vizient, Inc Get AI-powered advice... ...| Analyst | Dallas Dallas-Fort Worth Metroplex $45.00-$47.00 14 hours ago Sr Business Analyst- Security Services, Custody, Funds...Full timeWork at officeVizient
Irving, TX3 days ago$60k - $85k
...OpportunityThe Dealer Support Associate Analyst supports the performance of an assigned sales... ...in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days... ...the Americans with Disabilities Act, if after review of the position expectations, you...Full timeTemporary workPart timeWork experience placementWork at officeRemote workWork from homeRelocation packageFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to After Hours - NOC Analyst. Be the first to apply!
Related searches
- utilities analyst Coppell, TX
- industry analyst Coppell, TX
- packaging analyst Coppell, TX
- medicare analyst Coppell, TX
- IT governance analyst Coppell, TX
- construction analyst Coppell, TX
- hospitality analyst Coppell, TX
- document review analyst Coppell, TX
- law enforcement response team analyst Coppell, TX
- petroleum analyst Coppell, TX