Contract Administrator II

Contract Administrator II

Company: Monogram Aerospace Fasteners

Primary Location: 3423 S Garfield Avenue, Commerce, CA 90040 USA

Workplace Type: On-site

Employment Type: Salaried | Full-Time

Function: Customer Service

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Main Duties & Responsibilities

PennAero is hiring a Contract Administrator at our Monogram Aerospace Fastener company in Commerce, CA. With over 125 years of manufacturing experience, Monogram Aerospace Fasteners prides itself on designing, developing and delivering innovative high-quality aerospace fasteners and products to its customers. In addition to blind bolts, Monogram also offers a wide array of products, including temporary fasteners, collars, and various fastener installation and removal tools.

The Contract Administrator is responsible for managing and administering moderately complex customer contracts, including government and commercial agreements, in support of aerospace manufacturing programs. This mid-level role serves as a key liaison between internal stakeholders and external customers, ensuring contract compliance, risk mitigation, and timely execution of contractual obligations.

Essential Functions

Review and proofread work completed by colleagues to ensure accuracy and reduce the potential for errors.

Utilize the ERP system and Customer Support Portal (CRM) to do daily functions.

Assist with financial audits that requires sales documentation.

Demonstrate strong expertise in DFAR/FAR/ITAR compliance and participate in the annual conference to stay current with regulatory updates.

Liaison between the customers you manage and Monogram Aerospace Fasteners.

Review and price large bids for supervisor/management to review to ensure the company meets deadline for bid.

Communicate changes in delivery date and reason for delay in product shipment to customer and negotiate new delivery dates based on collaboration with Production Control.

Conduct a thorough review of customer drawings and specifications as contracts are awarded or renewed.

Collaborate with Quality and/or Engineering departments upon receipt of Notices of Nonconformance to facilitate resolution.

Maintain in-depth knowledge of product offerings, pricing, delivery schedules, and drop-ship procedures as required.

Effectively organize, prioritize, and manage workload to meet deadlines and department objectives.

Lead and participate in meetings with customers and internal teams to discuss issues, updates, and improvements.

Accurately file and scan documentation, ensuring records are maintained in appropriate digital or physical locations.

Possess deep expertise in differentiating between OEMs and authorized distributors to inform strategic sourcing and procurement decisions.

Collaborate with Inside Sales Supervisor or Manager on internal processes of RFQs, sales orders, order confirmations.

Review and analyze customer contracts to verify alignment with contractual obligations.

Maintain and update customer accounts to ensure accurate and current information.

Collaborate with Engineering department and Production planning on new product development.

Address escalated concerns, inquiries, and complaints with urgency and professionalism.

Presenting sales strategies and goals to the teams to ensure alignment throughout the department.

Develop an understanding of sales reports, forecasting, and sales performance metrics.

Collaborate with supervisor to ensure ERP sales procedures (AS9100) and work instructions for customer support portal.

Performs other duties as assigned.

Competencies

Communication Proficiency

Problem Solving/Analysis

Business Acumen

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. The employee is occasionally required to sit, climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position type/Expected Hours of Work

This is a full-time position. Hours of work are generally between 7:00 am – 4:00 pm Monday to Friday. Occasional overtime may be required.

Travel

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected. This role is required to be on-site 5 days at the Commerce, CA location.

Qualifications

Required Education and Experience: 5+ years of customer service and additional experience in administration of commercial contracts. Preferred bachelor's degree in business administration.

This role involves access to technical data and/or hardware subject to U.S. export control laws and regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). In order to comply with these laws, employment is contingent upon verifying your status as a "U.S. Person" as defined by 22 C.F.R. § 120.15, or obtaining any required government authorization.

Compensation

In compliance with all states and cities requiring transparency of pay, the expected pay range for this position is $60,000 - $85,000. Compensation can vary depending on several factors, including a candidate's qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for extra incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our recruiting team during the interview process.

Benefits

Benefit offerings include Medical Insurance and Prescription Drugs, Dental Insurance, Vision Insurance, Flexible Spending Accounts, Life Insurance, Short-Term Disability, Long-Term Disability Insurance (for eligible employees), Employee Assistance Plan (EAP), Paid Time Off (may include vacation and sick time), Retirement Program, and Other Voluntary Benefits.