Account Controller

Job Description

Job Description

About Us:

At Falcon Farms, we believe flowers have the power to connect people, inspire moments, and create meaningful impact. Since 1987, we have grown into a leading floral company in the United States by combining sustainable farming, innovative retail solutions, and a people-first culture. With farms in Colombia and Ecuador and operations across the U.S., we provide end-to-end floral solutions - from production and logistics to merchandising and analytics - delivering quality and consistency to retailers nationwide. Driven by sustainability and social responsibility, we are committed to regenerative agriculture, renewable energy, inclusive employment, and community development initiatives that help strengthen both people and the planet. Today, with more than 8,000 employees and decades of expertise, Falcon Farms continues to grow with one purpose: creating long-term value through trusted partnerships, responsible practices, and the beauty of flowers.

Position Summary

The Account Controller is responsible for coordinating and optimizing the full order cycle within the supply chain, ensuring a smooth transition from order receipt to final customer delivery. This role focuses on maximizing customer satisfaction while maintaining operational efficiency.

Responsibilities

Planning

• Plan inventory replenishment in coordination with the involved departments based on received orders.

Coordination & Execution

• Consolidate, review, and verify incoming orders while coordinating proper execution with all involved teams to ensure complete and on-time deliveries to customers.

• Execute activities related to the creation of new customers and products within the corresponding platforms and systems.

• Collaborate with inventory, logistics, and production departments to ensure product availability and compliance with delivery timelines.

• Address customer inquiries and resolve issues related to orders, including delays, errors, or changes, providing accurate and timely updates.

• Prepare and analyze regular reports regarding order status, inventory performance, and other relevant operational metrics.

• Ensure compliance with internal procedures and company policies throughout all stages of order management.

• Identify opportunities to improve order management processes and propose solutions to increase operational efficiency and effectiveness.

Assurance (Position KPIs)

• Ensure compliance with the key performance indicators (KPIs) established for the role.

Qualifications

• Bachelor's degree in Business Administration, Logistics, Industrial Engineering, or related fields.

• Minimum of 1-2 years of experience in similar roles within sales, operations, or customer service environments.

• Experience with order/inventory management platforms (OMS, CRM, ERP).

• Data analysis skills.

• Advanced Microsoft Excel proficiency.

• Bilingual English-Spanish.