Workplace Experience Manager

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL Workplace Experience Manager Lead an exceptional white-glove workplace experience operation that rivals the finest hotels. As Workplace Experience Manager, you'll orchestrate seamless hospitality services across a premium real estate portfolio-coordinating reception teams, workplace ambassadors, events, and foodservice to create elevated client experiences at every touchpoint. This is a high-visibility, client-facing role where you'll exceed expectations daily by blending outstanding service delivery with innovative technology and sustainable practices. If you thrive on delivering excellence across multiple service disciplines simultaneously, this dynamic position is your opportunity to make an immediate impact. Check out some of your day: Serve as primary point of contact for all workplace experience operations, coordinating reception services, workplace ambassador programs, meeting and event support, and foodservice while delivering superior hospitality with hotel-like attention to detail and proactive engagement across all client touchpoints Oversee reception operations and workplace ambassador program to ensure professional first impressions, exceptional wayfinding assistance, white-glove service throughout the facility, and seamless coordination of light meeting logistics including room setup, technology support, and refreshment services Manage third‑party service contractors across all operational areas including foodservice (cafes, catering, micro markets, barista bars, pantry services, vending, and grab‑and‑go), reception, and event support vendors through established metrics, regular audits, quality assurance processes, and performance reviews to ensure contract compliance and client expectations are met Establish and maintain comprehensive management programs with appropriate staffing levels, operational procedures, and performance measures to ensure work method accuracy, system reliability, service consistency, and alignment with client operating requirements and scope of works Proactively develop and manage client relationships by anticipating needs, responding to concerns with agility and discretion, serving as escalation point for inquiries across all service disciplines, and ensuring expected service levels are consistently achieved and exceeded Drive client‑specific initiatives including technology rollouts, benchmarking, and best practice implementation while collaborating with facilities management, HR, and marketing departments to align services with overall workplace experience strategy and monitor spend and financials across all programs Oversee foodservice contractor operations ensuring all food items are transported, handled, and prepared according to highest sanitation requirements while supporting sustainable practices including waste reduction and local sourcing, and managing catering coordination for designated client business meetings and conference center events Ensure compliance with JLL and client Health, Safety, Environment, and Risk Management policies across all operational areas, proactively identify and elevate risks including audit findings, client complaints, vendor service issues, information security concerns, or KPI impacts, and maintain current knowledge of relevant regulations for all team members and contractors Who are we looking for? Professionals with: 5+ years progressive experience in hospitality management, workplace services, or facility experience management with demonstrated leadership in multi‑disciplinary service operations Proven background in contract management, customer service excellence, and people development within fast‑paced, client‑facing environments Exceptional hospitality orientation with hotel‑like service standards, proactive attention to detail, and polished executive presence to create memorable client experiences and work effectively across all organizational levels in dynamic, fast‑paced environments Strong vendor management capabilities across multiple service disciplines combined with analytical skills to interpret data, drive continuous improvement, and manage competing priorities simultaneously with initiative, flexibility, and leadership Proficient in workplace experience technology platforms, service management systems, and Microsoft Office On-site: New York, NY Pay: $121,000 - 132,000 with a 10% targeted bonus of the annual salary Schedule: Monday - Friday day shift, with flexibility needed based on facility requirements This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 121,000.00 - 132,000.00 USD per year. This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Personalized benefits that support personal well‑being and growth: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you is for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United Nations, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified. #J-18808-Ljbffr