Patient Services Representative- Vision Institute-Tarentum

UPMC Vision Institute is hiring a Patient Services Representative to support our Tarentum location at 303 E. 10th Ave., Tarentum, PA 15084. This position works Monday through Friday from 7:30 a.m. to 4:00 p.m. and requires travel as needed to support additional Vision Institute locations, including UPMC St. Margaret, Monroeville, Wexford, Mercy, Oakland, and Shadyside. In this patient-facing role, you will greet and assist patients, collect copayments, verify and update demographic and insurance information, schedule follow-up appointments, scrub provider schedules, and obtain vision exam authorizations. The ideal candidate will possess excellent customer service, communication, and organizational skills with the ability to multitask in a busy ophthalmology practice. Free parking is available on site. Join a collaborative team dedicated to delivering exceptional patient care and creating a positive experience for every patient visit.

Responsibilities:

• provide a warm greeting for all patientsGuide patient through use of self-arrival technology or check-in patient at desk depending on patient preferenceCollect copayments and any other applicable patient payments at the point of serviceConfirm and/or update patient registration information at checkoutSchedule follow-up appointments within the practice at checkoutSchedule or connect patient to resources to schedule for ancillary services at checkoutHelp patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.Register patients in Biometrics (fingerprint recognition) program and explain benefitsPromote MyUPMC patient portal and assist patients in registration when applicable
• Assist patients in education of financial responsibility and connect them to advocacy resources as neededConfirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiriesObtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulationsAppropriately distribute / triage phone calls to other areas and / or clinical providersAssist with administrative duties in the office including but not limited to scanning of medical records and faxingStays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.