Banquet Houseperson at The Chase Park Plaza

Sonesta International Hotels

The 8th largest hotel company in the U.S.and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Job Description

Performs general clean up tasks, maintains banquet rooms and other areas and hotel in general. Responsible for collecting and distributing linens, setting up meeting space as well as fulfilling any additional guest requests.

Key Job Functions

• Perform general cleaning tasks using standard hotel cleaning products, as assigned by a manager to adhere to health standards.
• Perform other duties as requested by manager, such as cleaning unexpected spills, restocking closets, or moving linen, waste and operational supplies.
• Assist with any operational duties to execute special guest requests.
• Collect and distribute linens, stock in proper locations, keep track of inventories for the day.
• Remove waste from the service areas.
• Clean assigned areas by using correct equipment and designated cleaning chemicals, according to regulations and requirements.
• Provide guests with requested items and supplies.
• Set up event rooms as per BEO guidelines.
• Confirm set up with Captain or manager prior to events.
• Gather and bring to the event space all supplies required for the event: including tables, linens, chairs, pens, note pads, water glasses, mint bowls or anything outlined in the BEO.
• Set up and break down all furniture and equipment in event spaces as per BEO.
• Set up and remove required AV equipment provided by the hotel including but not limited to: projectors, screens, power strips, VGA cords, flip charts.
• Set up water pitchers and re-fresh during events.
• Break down and store all equipment in designated storage spaces.
• Work closely with team members and members of the management team on projects.
• Comply with the standards of the Hotel.
• Maintain banquet rooms and employee areas; ensure compliance with all established standards, related to cleanliness, maintenance, safety and security.
• Report and correct any observed discrepancy to established standards.
• Maintain organization and cleanliness of banquet storage spaces.
• Assist management with operational duties.
• From time to time assist other positions in the hotel, such as banquet server, and banquet bar back with duties as needed and as assigned by Manager.

Deliver Passionate & Engaging Service to our Guests

You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations.

• You will consistently deliver our GUEST model:
• Greet or welcome everyone, warmly with a smile
• Use eye and ear contact and guest's name
• Establish/anticipate needs
• Solve and own all requests/complaints
• Thank everyone

Build solid relationship with your Colleagues

• Treat colleagues with respect and dignity

Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Qualifications and Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Track record of delivering exceptional guest or client experience
• Strong communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
• Appropriate professional appearance and demeanor
• Frequently standing up and moving about the facility.
• Frequently bending, climbing, kneeling, and moving about the facility.
• Carrying or lifting items weighing up to 75 pounds and pushing/pulling up to approximately 300 pounds.
• May be required to work nights, weekends, and/or holidays.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.