Operations Manager

Operations ManagerHGA is seeking an Operations Manager to lead our Baton Rouge office and enhance our operational efficiency. This role is essential in managing day-to-day operations, overseeing profit and loss, and fostering collaboration between production staff and corporate engineering. The Operations Manager will be responsible for addressing office needs, managing staffing requirements, and maintaining strong client relationships. By implementing corporate policies and ensuring project success, the Operations Manager will play a critical role in driving our business forward and delivering exceptional service to our customers.Key Responsibilities:Manage the P&L for the officeMaintain an annual average of 80% billability for the officeManage the overhead cost for the officePerform day-to-day administration functionsAddress and resolve any office related needs/issues, i.e., work hours, hiring and firing, disciplinary reviews, yearly evaluations, office assignments, office furniture, lunch and learns, etc.Provide management of production staff and interface efforts with corporate engineering with respect to workloadCoordinate engineering/design efforts with local and corporate engineering group with respect to QA/QCProvide guidance of sales effort and coordinate with business development team, Director of Operations, and Business Unit LeaderWork with local Engineering Manager and Project Director to ensure proper utilization of resources, successful project execution, client satisfaction, and high employee morale within the office.Meet regularly with operation leaders in other engineering offices to ensure proper utilization and workshare across all offices.Coordinate with third-party consultants (in-state and overseas) where necessary to establish and maintain working relationships that bolster our ability to augment staff as well as gain competitive advantageImplement corporate policies, goals, objectives, and procedures, conferring with respective Corporate Supervisor and/or Upper ManagementCoordinate and consult with Corporate Human Resources on any administrative issuesOversee all work to know any issues that need addressing with the customerReview weekly Project Management reports that pertain to your projects to resolve any internal/external issuesChampion all projectsChampion Customers for that office to develop stronger relationshipsConduct social interaction with Client(s)Participate in community activities, i.e., civic clubs, Chamber of Commerce, Engineering and Industry Organizations, to gain good exposure for HGA in the business communityProvide daily oversight and coordination of Document Manager/ReceptionistProvide daily administrative functions for production staffAttend weekly corporate staff meetings via video conferencingReport any internal or external issues to Director of Operations and Senior Vice PresidentAttend internal project meetings, as requiredAttend project meetings with Client as possible to obtain a better understanding of their satisfaction and future opportunitiesIdentify any opportunities and communicate them to the Proposal Team to include in Proposal Committee review(s)Review and approve all proposals that pertain to your Clients or Proposals being executed out of your officeReview and approve all engineering proposal and project budgets that are led by your officeReview and approve all PCNs that are lead by your officeReview and approve all work orders that are lead by your officeReview and approve all project related invoices where you are assigned as the PMDetermine staffing requirements and maintain a good balance for the workloadProvide guidance and oversight, from a high level, for in-house projectsRequired Qualifications:B.S. of Engineering degree from an accredited collegeMinimum of 15 years of full-time engineering experienceAbove-average communication skillsGood presentation skillsAble to work under pressureAble to manage time efficientlyAble to contribute to staff developmentAble to negotiateCustomer relationship/developmentSell the relationship Up the LineProposal developmentHigh Level Project ManagementFollow-through commitmentManage Customer expectationsStay up-to-date on deliverables, schedule, earned value, budgets, manpower to ensure follow-through commitmentConflict resolutionTechnical aspects for innovative solutionsKnow Customer expectationsSatisfy and grow CustomerMeet Customers objectivesPlan workload with CustomerSocial interactionProficiency in Windows; Microsoft Word, Excel, Outlook, Teams is required.Equal Opportunity Employer/Veterans/Disabled