Engineer

Senior Manager, Communications EngineeringThe Communications Services team is seeking an experienced Senior Manager with a passion for building high performance, low-latency communications platforms and applications. You will build and manage a team of engineers with a deep focus on delivering enterprise-wide solutions that operate in a highly performant and efficient way. You will help drive our insurance business transformation as we redefine experiences for our customers.Position ResponsibilitiesWork with your Director to address project dependencies, negotiate and estimate incremental delivery dates for milestones with the stakeholder community, and deliver projects on timeIdentify and raise appropriate project risks, in addition to presenting detailed and implementable solutions or alternativesUnderstand how requirements and design choices may impact systems across multiple areasReport on your team's progress for project and other key metrics, in addition to presenting detailed and implementable ideas for areas to further improve or influence product or project deliveryInitiate and support all aspects of performance management for team members - mentoring, performance and coaching plans, reviews, warnings, terminations, etc.Cultivate a culture that motivates all levels of performers to higher levels of achievementFoster a culture of growth mindset that acknowledges and expects individuals to grow and be accountable. Influence those you motivate and coach to be receptive to feedback.Identify where technical or analytical skill gaps put future team deliverables at risk and craft a plan to remediate, consistently challenge team members to share knowledge and learn new technologiesCraft and deliver strategic and well-structured persuasive arguments to drive projects that drive process improvement, enhance cost leadership, and/or customer experienceDevelop the team budget and be accountable for reporting on results achieved at regular intervalsSignificantly contribute to the team planning process to include surfacing associate level proposalsCollaborate with the product teams to understand their pain points around performance, resiliency and formulate strategies to address recurring issues in a sustainable wayInfluence and build vision with product owners to ship quality products in a faster paceDrive the team towards building solutions towards the long-term goals while ensuring that high priority tech debts are solved in an efficient wayConsistently share best practices and improve processes within and across teamsQualificationsStrong foundation in algorithms, data structures, and core computer science conceptsBasic UI/UX, API, and prototype design; REST/JSON/XML and integrations with Amazon Connect contact flows, Lambda, and API GatewayFluency with Python, Java, Go, .NET, JavaScript/TypeScript, XML, JSON, and RESTful web servicesOOP, design patterns, microservices, and frontend/backend unit testing (including backends invoked from Connect)Cloud concepts: SaaS, PaaS, IaaS; Amazon Connect as managed contact-center SaaS on AWS with IAM, VPC, and CloudWatchFast learner; quick to adopt new AWS and Connect capabilities (routing, flows, Lex, etc.)Strong multi-cloud knowledge (AWS, GCP, Azure) with AWS depth: Connect, Lambda, S3, DynamoDB/RDS, SNS/SQS, EventBridge, CloudWatch, IAM, VPCData modeling and architecture for analytics, reporting, and AI/ML; Connect CTRs and streaming/analytics pipelines (e.g., Kinesis) where applicableScaled contact centers; Amazon Connect (queues, routing profiles, flows, tasks, outbound, Lex/Polly/Lambda integrations)Operational portals: AWS Management Console / Connect admin and Azure PortalMonitoring and performance: CloudWatch, X-Ray, dashboards/alarms, Connect queue and service metricsMetrics-driven prioritization: correlate drivers and outcomes (SLA, handle time, abandonment, system latency)MS Office (PowerPoint, Outlook, Word); Zoom and SlackAgile delivery; Jira, Azure DevOps, PortfolioProgram management: MS Project, Visio, ExcelStrong understanding of Site Reliability Engineering and DevOps principlesStrong technical acumen in Cloud Architecture, Performance Benchmarking, and Capacity planningExperience with driving cultural change in technical excellence, quality, and efficiencyExperience managing and growing technical leaders and teamsExperience8+ years with customer communications platforms, services, and software (e.g., contact center, omnichannel, CPaaS, or adjacent integrations).6+ years hands-on coding experience.5+ years building and operating software in a large-scale, mission-critical environment (reliability, incident response, change discipline).5+ years managing and developing technical teams — hiring, coaching, performance conversations, capacity planning, and day-to-day prioritization — in addition to supervising personnel in technical operations or engineering settings.5+ years technical / engineering management experience: owning roadmaps and delivery, cross-functional alignment with product and operations, and accountability for quality, timelines, and production health.5+ years with a major public cloud (AWS preferred; GCP or Azure acceptable), including design, implementation, and operational ownership of cloud-based services.2+ years with automated testing — unit, integration, and end-to-end functional tests — including standards and practices for teams you lead or oversee.EducationBachelor's Degree in Information Technology or related field, or equivalent experienceLocationBethesda, MD/HybridAnnual Salary$140,000.00 - $300,000.00The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations.GEICO will consider sponsoring a new qualified applicant for employment authorization for this position.The GEICO Pledge:Great Company: Protecting customers through life's twists and turns with innovation and integrity.Great Careers: Personalized development programs, mentorship, and certification assistance.Great Culture: Inclusive and collaborative culture rooted in shared success.Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.