Operations A/V Technician

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Position Summary JLL is seeking a mid-level Audio-Visual Technician to support a client portfolio with comprehensive AV infrastructure. This role is responsible for maintaining, troubleshooting, and optimizing audio-visual systems across conference rooms, digital signage assets, collaboration spaces, and common areas. The ideal candidate combines strong technical expertise with exceptional customer service skills, ensuring seamless technology experiences for building occupants and stakeholders. Key Responsibilities Technical Support & Troubleshooting Respond to service requests and equipment concerns promptly, prioritizing based on business impact Troubleshoot and resolve issues with conference room control systems (Q‑SYS or similar platforms), meeting spaces, and integrated AV components Diagnose and repair electronic components including control panels, amplifiers, signal processors, and connectivity infrastructure Provide technical guidance and user support for videoconferencing equipment, cameras, microphones, speakers, projectors, and display monitor System Maintenance & Operations Maintain and operate audio‑visual equipment across conference rooms, training facilities, break rooms, offices, and restaurants, ensuring optimal performance and minimal downtime Perform scheduled preventive maintenance and routine repairs on conference room systems, digital signage, BrightSign players, and display equipment Conduct regular system testing and quality checks to proactively identify and resolve potential issues before they impact users Installation & Configuration Deploy and configure new AV equipment including collaboration systems, digital signage, and display technologies Read and interpret technical documentation, schematics, wiring diagrams, and manufacturer specifications to determine proper installation and troubleshooting procedures Maintain accurate inventory records and documentation of all AV assets, configurations, and service history Cross‑Functional Support Collaborate with IT teams on network‑related AV issues and system integrations Receive cross‑training in security hardware systems (access control) and provide backup support as needed Communicate effectively with management, vendors, and end‑users to ensure service excellence Participate in emergency response protocols and after‑hours support rotation as required Required Qualifications Experience & Technical Skills High school diploma or equivalent 3–5 years of hands‑on experience installing, configuring, and troubleshooting professional audio‑visual systems Demonstrated expertise with conference room control platforms (Q‑SYS, Crestron, Extron, AMX, or equivalent) Working knowledge of video conferencing technologies and unified communication platforms Proficiency troubleshooting electronics including signal flow, wiring, connectors, and basic electrical components Experience with digital signage systems and content management platforms (BrightSign experience highly valued) Basic networking knowledge including IP addressing, VLANs, and network troubleshooting Competency with Microsoft Office suite and work order/ticketing systems Professional Competencies Strong customer service orientation with ability to translate technical concepts for non‑technical users Excellent verbal and written communication skills for documentation, reporting, and stakeholder interaction Self‑directed work style with ability to prioritize competing demands and manage time effectivelyMeticulous attention to detail in troubleshooting, documentation, and quality control Proven ability to work collaboratively in team environments and independently as situations require Adaptability to rapidly changing priorities in fast‑paced facilities environments Licenses & Certifications Valid California driver's license with clean driving record (role requires travel between buildings/sites) Knowledge of and adherence to electrical safety codes and OSHA standards Preferred Qualifications CTS (Certified Technology Specialist) or CTS‑I (Installation) certification Manufacturer certifications (Q‑SYS, Crestron, Extron, Biamp, QSC, or similar) Associate degree in electronics, AV technology, or related technical field Experience with building management systems integration Familiarity with AutoCAD or system design documentation tools Physical Requirements Ability to lift and carry equipment up to 50 lbs regularly Frequent climbing of ladders and lifts to access ceiling‑mounted equipment Regular bending, kneeling, reaching, and working in small spaces Ability to work from heights and in varied environmental conditions Manual dexterity for handling small components, tools, and precision equipment Visual acuity for reading technical diagrams and identifying component markings Work Schedule & Conditions Standard business hours with flexibility for occasional weekend, holiday, and after‑hours work On‑call rotation for emergency response may be required Work performed across multiple buildings/locations requiring local travel Professional appearance and demeanor required for client‑facing environments Personal protective equipment provided and must be worn as required by safety protocols This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 62,400.00 - 83,200.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On‑site – Anaheim, CA If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well‑being and growth 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page. I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified. #J-18808-Ljbffr JLL