Account Manager, Healthcare New United States (U.S.)

Account Manager – Healthcare ID.me seeks a high-performing Account Manager to own and deepen relationships with its current and active Healthcare customers, including a wide variety of health systems, hospitals, payers, and public healthcare agencies. This role steps into a book of established business and is focused on driving retention, expansion, and long‑term customer success. The ideal candidate is a seasoned relationship manager who excels at navigating complex healthcare enterprises, understanding customer goals, and identifying opportunities to generate additional ROI for our customers. You will work closely with internal stakeholders—including Product, Onboarding, Value Management Office, Partnerships, Legal, and Solutions Consulting—to ensure customers realize the full value of their partnership with ID.me. This is a high‑impact role suited for a driven, empathetic, and strategic individual who thrives in a collaborative environment and is excited to help shape the future of healthcare identity. Preferred locations New York City, DC Metro Area, Nashville, or Austin (with travel to customer meetings and events) Responsibilities Own a portfolio of active Healthcare accounts—serving as the primary point of contact and strategic advisor for health systems, hospitals, payers, and public healthcare agencies Drive retention and growth by developing and executing account plans that identify ways to deepen value creation for our customers and support their end users Build and maintain strong executive‑level relationships with CIOs, CTOs, CISOs, CMIOs, digital transformation leaders, and IT stakeholders Lead business reviews (QBRs/EBRs) that connect ID.me’s solutions to customer goals, demonstrate measurable value, and surface new use cases Collaborate cross‑functionally with Sales, Product, Onboarding, Value Management Office, Legal, and Solutions Consulting to ensure seamless onboarding, go‑live execution, and ongoing value realization Partner with the Channels and Alliances team to leverage strategic partnerships that enhance customer outcomes Identify, qualify, drive, and close growth opportunities (upsells, cross‑sells, and add‑on use cases) within the existing customer base Serve as the voice of the customer internally—capturing market feedback, surfacing product gaps, and contributing strategic insights to ID.me’s broader healthcare roadmap Monitor account health, flag risks early, and proactively drive renewal and retention strategies Ideal Qualifications 5–10 years of experience in account management, customer success, or enterprise sales within healthcare technology or SaaS organizations Demonstrated success managing and growing complex, multi‑stakeholder enterprise accounts within health systems, hospitals, or payers Proven track record of driving retention, expansion, and renewal in a quota‑carrying account management role Experience building executive‑level relationships with IT and clinical leadership (CIO, CTO, CISO, CMIO, VP IT, Digital Transformation) Strong understanding of healthcare IT environments, including EMR ecosystems (Epic, Oracle, eCW, Meditech), patient portals, digital front doors, and interoperability initiatives Familiarity with federal and state healthcare programs and regulatory frameworks impacting identity, privacy, and access Experience leveraging AI tools to drive account management activities efficiently Experience working in or selling identity and access management (IAM), cybersecurity, authentication, or fraud prevention solutions is a strong plus Ability to navigate regulated markets and complex procurement and renewal processes Experience working in high‑growth or venture‑backed technology companies Entrepreneurial mindset with strong ownership, initiative, and resilience Excellent written and verbal communication skills with the ability to engage and influence executive audiences The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. Benefits: comprehensive medical, dental, vision, HSA, FSAs, life and AD&D insurance, 401(k) with company match, parental leave, unlimited paid time off (subject to PTO policy), 8 company holidays, short and long‑term disability, accident & critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and learning and development. U.S. Pay Range: $233,125 – $300,000 USD. Mountain View, CA Pay Range: $248,125 – $310,000 USD. ID.me is a full‑time, in‑office culture. Unless a specific posting states otherwise, all roles are on‑site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles—such as field‑based sales or other remote‑by‑design positions—may have different work arrangements as noted in their individual postings. Equal Employment Opportunity Statement ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me’s policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations. ID.me participates in E‑Verify. #J-18808-Ljbffr ID.me