Slot Ambassador

The Slots Floorperson is responsible for providing guests with a positive experience and maintaining Downtown Grand's brand standards as set by the Director of Player Development. POSITION RESPONSIBILITIES/DUTIES: Welcomes guests efficiently and courteously creating a warm and friendly atmosphere. Provides fast, friendly, and the highest quality of service to guests at all times. Proactively communicates features and all related promotions, membership and property facilities to gaming guests on the slot floor. Observes all activities in assigned area, offers assistance and advise slot players on the machine functions, pay tables and payouts. Enroll new players into the Grand Rewards Players Club and maintain information ensuring contact information is up to date. Redeem, issue and assist in the execution of floor promotions, direct message/email campaigns and special events that take place in the Casino. Remains informed of various property events and relays event information to guests. Respond to the guest inquiries in a timely manner. Assists in ticket refilling and minor fault resolution and repair. Ensures all machines are operational and working in a correct manner. Communicates and documents all faults through proper channels. Ensures safe handling of money and TITO tickets are in line with company policies and procedures. Verifies payouts and process of payments within permitted limitations. Maintains working knowledge of documentation required in transactions including jackpots, ticket voucher redemptions, Title 31 compliance, dispatch logs and machine entries. Ensure prompt and discrete notification to management and/or security of any observation of illegal acts or internal ethics violations. Protects company assets. Verify and ID guests to ensure players are of legal gaming age. Other duties as assigned. KNOWLEDGE, SKILLS, AND ABILITIES: Ability to proactively build relationships with guests. Shows a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations. Ability to accurately maintain company funds including cash, chips and TITO tickets. Ability to maintain a positive and friendly attitude toward guests as well as other team members. Ability to communicate effectively with all levels of management. Work effectively in a fast-paced environment with frequent interruptions. Ability to use standard office equipment. Computer proficiency in Microsoft Office. Attention to detail and ability to multi-task. Work varied shifts, including weekends and holidays. MINIMUM REQUIREMENTS: High School Diploma or equivalent. One (1) year of Slot experience. Knowledge of Title 31. Knowledge of Slots games in order to explain rules to guests. Must possess basic math skills. Must be able to operate handheld validation unit and enter information into computer. Must be able to comprehend all information and documentation. Ability to obtain Gaming Registration. PHYSICAL REQUIREMENTS: Move around all work areas effectively and efficiently. Must be able to lift up to 50 pounds at times. Ability to work in an environment that is subject to varying levels of noise, crowds, and smoke. Follow all safety procedures as established by the company. This job description in no way states or implies that these are the only duties to be performed by the team member in this position. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department. Downtown Grand is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act. Downtown Grand will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current team members to discuss potential accommodation with the team member. #J-18808-Ljbffr