Front Desk Assistant

Front Desk Assistant

This posting will remain open until filled. Priority consideration for applications received by November 13, 2026. As a member of the Student Services Division, the Front Desk Assistant reports to the Director of Counseling. Under general supervision, the Front Desk Assistant provides administrative and program support for the Counseling Center, also supporting the flow of TRIO and being a welcoming presence to all students and potential students entering the suite and needing support.

This position functions as these programs' representative and resource, having contact with program participants, staff, faculty, and community partners. This position is a part-time (1050 hour) position, schedule: Mon-Thurs 11am-3 p.m. & Fri 11am-2pm (or agreed upon within the suite to better support programs) with a regular 15 hours per week. This position has a maximum of 1,050 hours within a one-year period. It is a temporary position intended to support the Counseling Center and TRIO suite and above all, general student care and well-being.

Essential Tasks

Reporting to the Director of Counseling this position will:

Customer Service:

• Provide excellent customer service to students seeking assistance at the Counseling Center/TRIO Suite; (e.g. Assistance with scheduling, understanding services, coordination of care, knowledge of campus and campus resources)
• Make referrals to campus departments and resources; direct students to appropriate faculty advisors and /or community resources;
• Provide information regarding program policies and activities;

Administrative:

• Facilitate new student onboarding and "paperwork"/confidential file maintenance compliant with FERPA, HIPAA standards, and WAC/RCW for Counseling Center;
• Triage students upon appointment arrival or with navigation of next steps based on needs.

Student Services:

• Provide back-up support to other Student Services offices as needed;
• Provide back-up support for tabling events.

Ability to:

• Communicate effectively (verbal and written);
• Provide excellent customer service and remain calm in a demanding, fast-paced environment;
• Professionally represent the Student Services Division, responding to inquiries from faculty, staff, administrators, parents and community members.

Qualifications

Minimum:

• High school graduation or equivalent; AND
• Two years of office related experience in a customer service environment; OR
• Equivalent education/experience.

Desired:

• Associate's Degree;
• Experience in higher education student services;
• Fluency in languages other than English; experience working with students from diverse linguistic backgrounds; ability to communicate effectively and warmly with students who have varying levels of English proficiency
• Experience and knowledge of mental health and medical settings.

Supplemental Information

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

Highline College prides itself on its commitment to diversity and equity, its institutional culture of collegiality and innovation, its globalization of curricula and its inclusion of the community in its programming. Founded in 1961, Highline College is situated in a diverse community just 15minutes south of Seattle. The college annually serves more than 16,500 students a student population of over 70% students of color, representing 35 nations and more than 100 languages. The college embraces equity, inclusion and social justice, with core goals of student attainment, diversity, community Engagement and sustainability. The student body at Highline College is made up of Transfer students, Running Start students, Professional- Technical students, International students, Comprehensive Transition Program for students with intellectual disabilities, Adult Basic Education and English Language Learners. In addition, we offer six bachelor of applied science, four-year degrees.

MISSION AND VISION

As an essential part of our mission and vision, diversity, equity and inclusion are promoted and fostered in all aspects of college life.

APPLICATION PROCEDURE

Your online application must include the following to be considered complete:

1. A detailed resume that addresses the MINIMUM QUALIFICATIONS of the position;

2. A letter of application/cover letter (two-page maximum, recommended) that addresses your ability to meet the QUALIFICATIONS, and KNOWLEDGE, SKILLS AND ABILITIES for the position.

APPLICATIONS MUST BE FILED ONLINE AT:

Benefits

Benefits for eligible employees are explained in detail on our Benefits Summary page. Part-time temporary positions are generally ineligible for benefits.