Customer Support Specialist

Customer Success Specialist Full-time on-site position based in Long Beach, CA. Role Overview The Customer Success Specialist is responsible for managing membership processes, providing front desk support, and delivering exceptional customer service to athletes and parents. This role handles membership upgrades, downgrades, pauses, cancellations, and refunds while addressing client inquiries via email, phone, and in person. Additionally, the specialist oversees pro shop management, maintains front‑of‑house cleanliness, and assists with athlete onboarding. Strong communication, organizational, and problem‑solving skills are essential to ensuring a seamless customer experience in a fast‑paced, high‑performance training environment. Responsibilities Process membership upgrades, downgrades, pauses, cancellations, and refunds Answer athlete and parent questions via email, phone call, and in‑person Maintain front‑of‑house cleanliness and organization Oversee pro shop management, including inventory tracking and sales Greet and onboard new athletes and parents Support general administrative and customer service needs Experience Minimum 1 year of customer service or administrative experience preferred Background or familiarity with baseball or softball (Bonus) Education Bachelor's degree (Recommended) Tech Skills and Programs Customer Relationship Management (CRM) software Google Suite Scheduling software Point of Sale (POS) systems Schedule Monday–Thursday: 12pm-9pm Friday: 10am-7pm Compensation $22 - $24 per hour, plus comprehensive benefits including health insurance and paid time off. #J-18808-Ljbffr