Sr. Clinic Practice Assistant

Mgh Voice Disorders Clinic

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Join a dynamic medical office team where you'll provide essential administrative support to physicians and patients, including surgical scheduling, billing, and coordinating care services. This role offers a meaningful opportunity to contribute to patient care while utilizing your skills in Epic, Patient Gateway, and medical office operations.

Under general supervision, provides a broad level of administrative support to physicians and patients. Performs a wide range of administrative tasks utilizing well established skills and experience to support a medical office, including surgical scheduling, prior authorizations, medical office coding and billing as well as coordinating patient services such as appointments, testing, and referrals.

Patient Care Responsibilities

Schedules patient office appointments; coordinating with others as appropriate. Provides information to physician as appropriate.

Refers patients to appropriate hospital departments for registration, referral and financial services as needed.

Obtains, provides and maintains medical records in support of patient visits, surgeries, billing and other needs.

Maintains high level of knowledge and skill in the use of appropriate electronic systems to obtain and provide information. Monitors and uses systems to execute tasks including Epic and Patient Gateway for patient clinical information/messages.

Arranges and/or provides information and visit support to patients and their families, such as distributing maps, information regarding procedures and interpreter services.

Prepares for patient visits by placing appointment and surgery reminder calls, organizing patient files and printing forms and ensuring physician and office is prepared to provide for patient visit or surgery.

Completes all aspects of patient checks-in in a courteous manner. This includes updating computer systems with correct and complete information, obtaining referral information and payments and preparing billing materials. Coordinates with clinical staff to ensure smooth patient flow.

Completes procedures to check-out patients as they exit exam rooms, including scheduling appointments and testing

Provides and coordinates office support to meet physician needs. This includes operating room schedules, maintaining files, dictation support, correspondence with physicians, patients and other offices or agencies

Administrative Responsibilities

Maintains physician's office to include calendar management, travel, office reception, mail processing, correspondence and reports and related responsibilities of a secretarial nature.

Organizes materials and information for processing of invoices and reimbursements, updating and communicating on-call schedules and for use in presentations made at national meetings.

Arranges for outside visitors, medical students, etc. as requested by physician.

Cross covers other staff members, e.g. breaks, lunches, vacations, during variations in work flow as needed.

Participates in periodic staff meetings or other departmental meetings.

Perform/participate in special projects as may arise from time-to-time.

Surgical Scheduling

Arranges patient surgeries by scheduling pre-surgery appointments and testing; reschedules as needed. Obtains all required authorizations and referrals in advance of surgery. Provides information to Admitting in a timely manner.

Utilizes Epic OpTime to schedule surgeries electronically. Updates physician calendar to block surgery schedule. Communicates any special circumstances to the physician. Distributes surgical schedules.

Organizes and forwards patient and procedure information for billing. Answers patient and billing office questions. Resolves any discrepancies.

Qualifications

High School Diploma or GED required.

Minimum of 3 to 5 years of secretarial experience. Experience in a healthcare setting helpful.

Skills/Abilities/Competencies Required:

Exceptional computer skills (including word processing, database, electronic mail, internet, and spreadsheets) required. Knowledge of Epic and other systems at a level sufficient to perform job.

Good command of English language, including medical and scientific terminology.

Exceptional organizational skills and the flexibility to handle multiple tasks and deadline pressures.

Ability to work independently or in a team environment.

Excellent interpersonal and customer service skills; ability to solve problems. In-depth understanding of all pertinent medical insurances, managed care and patient financial services.

Work Location: 273 Charles Street

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Day (United States of America)

Pay Range: $19.37 - $27.71/Hourly

Grade: 4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.