Founding AI Engineer

Founding AI Engineer

San Francisco (Bay Area)

Full Time

About Alhena

Alhena AI is the world's most accurate, capable, and adaptive AI platform designed for online merchants who aim to scale more profitably. More than just a chatbot, Alhena AI empowers e-commerce businesses by building intelligent shopping assistants that engage customers from pre-sales to post-sales, ultimately helping merchants sell more products.

Customers can launch multiple AIs to boost conversion rates, enhance customer satisfaction, and increase the operational efficiency of their customer service teams.

Unlike other solutions, Alhena AI delivers a far superior end-user experience, doesn't hallucinate, is extremely easy to deploy and use, and seamlessly integrates with leading e-commerce platforms and help desks.

Deployable across all support channels—including email, live chat, and social messaging apps—Alhena AI enables merchants to provide truly omnichannel and consistent customer service in real time.

It learns from e-commerce platforms, customer support knowledge bases, wikis, and help desk/community interactions to provide highly accurate and context-aware answers to shopper and customer support questions.

By leveraging multiple large language models (LLMs) like GPT-4, GPT- 4o, O1 preview, Claude, and Llama 3.1, Alhena AI combines advanced AI and machine learning methods to ensure response quality.

We are backed by Silicon Valley's top venture capital firms, including Slow Ventures, 6th Man Ventures, and South Park Commons, who are partnering with us to revolutionize customer support.

Our team consists of former product and engineering leaders from Meta, LinkedIn, Microsoft, and Uber. They bring their transformational experience to advance Alhena's machine-learning technology and drive growth at an unprecedented pace.

What we are looking for

As an AI Engineer at Alhena, you'll be immersed in an AI-first environment, using your knowledge and creativity to shape our groundbreaking AI systems. This role presents the chance to work with state-of-the‑art AI models, such as Transformer architectures, GPT‑4, BERT, and more. Your contributions will be integral in driving Alhena's mission to redefine customer support using AI.

You'll play a big part in deciding what technology we use, what our engineering team looks like, and how we plan our future. This is more than just a job - it's a chance to take the lead, bring new ideas to the table, and really make a difference.

As an AI Engineer, you will design, develop, and implement NLP models to improve the functionality and usability of our platform. You will work with cross-functional teams to understand user needs, implement NLP models and algorithms for accuracy and efficiency, and stay up-to-date with the latest advancements in NLP and AI.

If you love the idea of using AI to change the way customer support works, this is an amazing chance. You'll get to use your skills and have a big impact on a fast-growing company and the future of customer support.

Key Responsibilities

• Design and implement NLP models to improve platform functionality
• Collaborate with cross-functional teams to understand user needs
• Research and stay current with advancements in NLP and AI

Qualifications

• Bachelor's degree or Masters Degree in Computer Science/Machine Learning/Artificial Intelligence or related field.
• Experience building and deploying AI models/APIs in production environment.
• Experience in working in LLM models such as GPT-4, BERT, etc.
• Strong communication and collaboration skills.

Benefits

• Competitive compensation, including meaningful equity
• Health insurance, including medical, dental, and vision
• Flexible PTO