Clinical Field Manager

Overview Ensures the overall delivery of home health services provided to all patients in accordance with VNS Heath policies, procedures and standards of practice. Directs, coordinates, manages and oversees the activities of all staff on the interdisciplinary team, from novice to experienced nurses. As part of the home care leadership team, supports the VNS Heath mission, vision, values and strategic initiatives to ensure the highest level of patient‑centered care, employee engagement, quality and financial outcomes. Provides and coordinates post‑orientation support to new hires during their transition to VNS Heath and Home Care. Works under general supervision. Oversees referral intake and management to ensure that patients receive assessment visits and that these visits are scheduled and performed timely according with VNS Health policy. Leads weekly case conferences and addresses recert/discharge decisions based on findings. Reviews and approves conference notes and attaches to Episode Detail Report. Reviews orders; approves or declines as appropriate. Follows up with staff if order correction is needed. Review, process and resolve POC changes (ex: medications; treatment orders; change in visit frequency; disciplines, supplies and DME; HHA, etc.). Ensures all orders that address frequency have appropriate calendar modification completed. Communicates and timely resolves coordination with appropriate staff and patients’ notification. Ensures that there are existing orders for requested medical supplies. Monitors Order Tracking Report and collaborates with the Medical Records department to facilitate retrieval of orders. Enters detailed Non‑Admit information into HCHB if no visit was made. Ensures the Branch Director approved the non‑admit. Monitors patient level reports and dashboards to identify, analyze and address trends, outliers and opportunities to improve performance. Eg, vital sign alert reports, wound score deviations EMR, and BIA dashboards. Follows up with team or individual clinician and documents action, follow‑up and physician notification. Review Swift Dashboard for wound progress, accurate documentation including weekly measurement and description of the wounds. Reviews and processes workflows in a timely manner (e.g., review/approve referral orders, orders; coordination notes. Approves movement referral to scheduling following the VNS Health admission policy and procedure. Coordination with other branch staff and clinicians to ensure timely processing and appropriate sequence of task completion to manage volume of work to support patient care). Proactively resolves and/or escalates to Branch Director and others as needed and follows up with staff as needed. Timely reviews and triages After hours coordination notes daily and reconciles weekend report. Reviews Billing Claims Held Reports and works with revenue cycle team to resolve any issues. Ensures timely completion of visit including rescheduling, reassigned, incomplete and other unverified visits. Monitors scheduling reporting to ensure compliance with documentation, ensure appropriate plan of care, and communication with involved person. Ensures timely completion of rescheduling visits. Receives/reviews lab reports and assesses for normality. Ensures lab reports are forwarded to the physician. Provides daily and/or weekend back‑up coverage for other branch management staff during absences, as needed. Performs all duties inherent in a managerial role. Participates in hiring, training and onboarding of newly hired clinicians. Evaluates and collaborates with appropriate departments (Quality, HR, WOCN, etc.) and regional leadership regarding performance issues of concern to initiate coaching and performance management activities; performance improvement plans and/or terminate assigned staff according to VNSNY policy and procedures. Collaborates with Education department to develop curriculum that focuses on developing the practice and skills of the new clinician related to care management, caseload management, care delivery, and care coordination. Evaluates new clinician program and makes recommendations for improvements, as appropriate. Participates with Education department to deliver weekly classes for new hire focusing on specific topic related to the transition to VNS Health, home care practice, and the role of the care manager in coordinating home care services. Classes include review of clinician field experiences and addressing questions and issues regarding field or operational questions. Collaborates with team CFM to facilitate growth and development of novice nurse by ensuring assignment of appropriate field experiences, including appropriate types and number of patients to support progressive development of hands‑on skills, care management skills, clinical practice, and knowledge of the novice nurse. Collaborates with team CFM to ensure adherence to onboarding plan. Communicates with preceptor to ensure nurse is receiving the appropriate field support; makes joint and shadow visits and provides observation feedback to the novice nurse. Collaborates with team CFM and preceptor on novice nurses progress towards achieving development milestones. Conducts joint visits and field supervision visits as needed. Conducts debrief and case management discussions to assess development of critical thinking and case management skills. Assists with assessment of case management issues and developing strategies to address or resolve issues. Reviews OASIS, Plan of Care and subsequent visit documentation to ensure that regulatory, quality and VNS Health standards are met. Acts as a resource for new novice nurses. Reviews and processes Electronic Visit Verification (EVV) workflows to ensure visit accuracy, timeliness, compliance with regulatory requirements, and alignment with VNS Health policies. Participates in special projects and performs other duties as assigned. Qualifications Licenses and Certifications: License and current registration to practice as a Registered Professional Nurse, Physical Therapist or Occupational Therapist or Speech Language Pathologist licensed in New York State required. Education: Bachelor’s Degree in Nursing or Physical Therapy from a program approved by the New York State Department of Education or equivalent work experience required or Master’s Degree in Nursing or Physical Therapy or equivalent work experience required. Work Experience: Minimum of three years nursing experience and one year home health experience required or Minimum of three years of physical therapy experience required. Clinical management experience preferred. Pay Range USD $98,200.00 - USD $130,800.00 /Yr. About Us VNS Health has been committed to meeting the needs of New Yorkers for over 130 years. We’re one of the largest nonprofit home- and community-based health care organizations in the country, and today, more than 11,500 team members work together to make a difference in the lives of more than 99,000 patients and members on any given day. #J-18808-Ljbffr VNS Health