Digital Signage Customer Service Agent

Job Description

Job Description

Kollins Communications is seeking a motivated Digital Signage Customer Service Agent to join our Digital Services team in Ramsey, NJ. This role supports digital signage, point-of-sale electronic systems, and video production technologies in a fast-paced, 24/7 environment.

This position combines hands-on technical support with strong customer service and attention to detail to ensure reliable, easy-to-use systems are delivered on time and on budget.

The ideal candidate takes pride in their work, enjoys learning new technologies, and is eager to build a career in the professional video and digital signage industry, including cutting-edge 4K–8K video systems.

What You’ll Do

• Receive, track, and manage service requests via phone, email, and ticketing systems
• Create and maintain service tickets and provide timely updates to clients
• Perform technical troubleshooting and system-level support
• Monitor open tickets to ensure SLA compliance and timely resolution
• Communicate clearly with clients and internal teams
• Perform preventative maintenance on digital signage and video systems
• Assist with new system deployments and prototypes
• Escalate issues appropriately when needed
• Follow company policies, procedures, and best practices

Qualifications & Skills

• 1+ year of customer service or technical support experience (or equivalent education/experience)
• Strong communication and customer service skills
• Basic technical troubleshooting skills with a willingness to learn
• Comfortable using Microsoft Office (Outlook, Word, Excel)
• Organized, detail-oriented, and able to multitask in a fast-paced environment
• Reliable, accountable, and open to feedback
• Ability to work independently and as part of a team

Nice to Have (Not Required):

• Exposure to digital signage, AV, or electronic systems
• Familiarity with BrightSign media players
• Comfortable using basic hand tools and working from ladders/lifts

Why Join Kollins Communications?

• Hands-on experience with cutting-edge video and signage technology
• Opportunity to grow in the professional video and digital signage industry
• Collaborative team environment with training and career development

\nCompany Description

Kollins Communications has been helping companies bring ideas to life for more than 50 years, supporting projects that range from creative marketing communications to large-scale retail technology deployments. Founded in 1974, as RJ Martin Company, the company has grown alongside the technologies used to communicate with audiences — from early multimedia and video production to today’s digital signage networks, immersive media, and connected retail display systems.
Our team works with businesses and organizations that need practical solutions and reliable partners. That work ranges from supporting technology installed across retail stores nationwide to producing video, experiential media, and marketing communications for a wide variety of clients.
The work itself is varied and keeps things interesting. One day we may be coordinating systems installed in retail locations across the country, and the next we might be producing content for a motorsports brand or helping a local beach bar promote its next event. The common thread is a group of smart, curious people who enjoy solving problems and working together.
Our services include experiential video, e-media, digital signage systems, web support, photography, printed materials, retail point-of-sale displays, and trade show and event support. Learn more at
Kollins Communications is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. Employment decisions are made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin or ancestry, citizenship, disability, military status, or any other characteristic protected by law.

Company Description

Kollins Communications has been helping companies bring ideas to life for more than 50 years, supporting projects that range from creative marketing communications to large-scale retail technology deployments. Founded in 1974, as RJ Martin Company, the company has grown alongside the technologies used to communicate with audiences — from early multimedia and video production to today’s digital signage networks, immersive media, and connected retail display systems.\r\nOur team works with businesses and organizations that need practical solutions and reliable partners. That work ranges from supporting technology installed across retail stores nationwide to producing video, experiential media, and marketing communications for a wide variety of clients.\r\nThe work itself is varied and keeps things interesting. One day we may be coordinating systems installed in retail locations across the country, and the next we might be producing content for a motorsports brand or helping a local beach bar promote its next event. The common thread is a group of smart, curious people who enjoy solving problems and working together.\r\nOur services include experiential video, e-media, digital signage systems, web support, photography, printed materials, retail point-of-sale displays, and trade show and event support. Learn more at Communications is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. Employment decisions are made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin or ancestry, citizenship, disability, military status, or any other characteristic protected by law.