Senior Customer Service Representative

Senior Customer Service Representative

Senior Customer Service Representative position available in the Plymouth, Michigan area working at our client location who is an established manufacturer.

This is a direct hire opportunity with a pay range of $26.00 to $28.00 an hour. Day shift position.

Duties and Responsibilities for the Senior Customer Service Representative position:

• Serve as the primary contact for assigned customer accounts and ensure high levels of service and satisfaction.
• Resolve customer delivery, quality, logistics, and material-flow issues in coordination with internal teams.
• Identify and mitigate supply chain risks to ensure on-time, uninterrupted delivery.
• Monitor KPIs, inventory, shipping/receiving, and overall operational performance.
• Lead continuous improvement initiatives to improve efficiency, reduce inventory and premium freight, and enhance service.
• Process customer orders and maintain accurate system records and operational data.
• Manage customer claims, complaints, and corrective actions.
• Prepare performance reports, analyze data, and present recommendations to management.
• Develop and improve procedures, work instructions, as well as departmental best practices.
• Support and train the customer service team members.
• Other duties as assigned

Knowledge, Skills, and Abilities for the Senior Customer Service Representative:

• Excellent verbal, written communication skills.
• Strong analytical and problem-solving skills.
• Must have the ability to lead cross-functional projects and improvements.
• Knowledge of ERP systems, demand planning, inventory management.
• Strong customer, supplier, team communication skills.
• Basic knowledge of international business and documentation.
• Proficient in MS Office and business software.
• Adaptable, flexible, and is willing to travel occasionally.
• Import/export documentation knowledge preferred.
• Experience in electronics manufacturing and/or international supply chain operations is preferred.
• Japanese language capability a plus.

Education and Experience:

• Associate degree or higher in Business, Supply Chain Management, Logistics, Operations, or a related field preferred. Bachelor's degree preferred.
• Minimum 5 years of relevant experience in customer service, supply chain management, logistics, operations, materials planning, purchasing, or related functions. Equivalent combination of education and relevant experience will be considered.

Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for the employers and the California Fair Chance Act.

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Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and other leave, if applicable. Trillium's offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.

Contact Us if you have any questions

Contact

• Jessica Trahey
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