IT Technician

Job Description

Job Description

IT Technician

Payrate: $25.00-$35.00/hr

Shift: Early 2nd shift

Summary

The IT Technician is responsible for the installation, configuration, maintenance, and troubleshooting of desktop systems, hardware, software, and peripheral devices that support critical business operations. This person serves as a key resource for end-user technical support, ensuring system reliability, minimizing downtime, and maintaining seamless connectivity across production and business environments.

Primary Responsibilities

• Install, configure, maintain, troubleshoot, and repair computer hardware, software, operating systems, and peripheral devices to ensure optimal system performance and reliability
• Deliver responsive technical support to end users, providing clear guidance, training, and assistance to enhance productivity and user adoption of technology solutions
• Diagnose and resolve hardware, software, network, and user-related technical issues by gathering information, performing root-cause analysis, researching solutions, and implementing effective corrective actions
• Deploy new hardware, software, and technology solutions in accordance with organizational standards, project requirements, and established IT procedures
• Perform preventive maintenance, system updates, and routine servicing of IT equipment and peripheral devices to minimize downtime and extend asset life
• Research emerging technologies, system issues, and infrastructure needs, providing recommendations for upgrades, repairs, replacements, and process improvements that enhance operational efficiency
• Escalate complex or high-impact technical issues to senior IT personnel when appropriate, while maintaining ownership of issue tracking, communication, and follow-through to resolution
• Deliver training resources and end-user support that promote effective utilization of IT systems, applications, and technology tools across the organization
• Foster a culture of IT security awareness across all levels of the organization
• Maintain accurate documentation of support activities, system configurations, hardware inventories, and technical resolutions to support operational continuity and knowledge sharing

Requirements

• High school diploma or equivalent
• Completion of technical school training in Computer Technology or a related field
• 1–3 years of experience in an IT support or technical support role
• Strong understanding of networked environments, computer systems, and information technology infrastructure
• Proficient knowledge of Windows operating systems, antivirus solutions, networking hardware, email systems, TCP/IP protocols, Microsoft Office applications, Ethernet connectivity, PC emulation, and internet security principles
• Demonstrated ability to assess the technical support needs of internal customers and deliver timely, effective solutions
• Strong written and verbal communication, interpersonal, and customer service skills with the ability to support users across all levels of the organization
• Highly dependable and capable of working independently with minimal supervision
• Ability to follow detailed work instructions and adhere to established processes
• Self-motivated individual with strong learning agility, a proactive mindset, and a desire to contribute meaningfully to the workplace
• Strong work habits, including punctuality, reliability, and consistent attendance
• Must be a US citizen or legal permanent resident

Preferred Qualifications

1. Bachelor’s degree in computer technology or other related

Note: This job description is intended to provide an overview of the responsibilities and duties of the IT Technician. It is not all-inclusive, and additional tasks may be assigned as needed.