Night Audit

Job Description

Job Description

About Hotel Zero Degrees

At Hotel Zero Degrees , we believe exceptional hospitality begins with exceptional people. Opened in 2016, our boutique hotel was thoughtfully designed to offer guests a modern, comfortable, and personalized experience that stands apart from traditional hotels. Located in Danbury, Hotel Zero Degrees has become a preferred destination for business travelers, leisure guests, weddings, meetings, and special events throughout western Connecticut.

Our culture is built on genuine hospitality, personalized service, and attention to every detail. We pride ourselves on creating memorable experiences by treating every guest with warmth, professionalism, and care. Whether welcoming guests at the front desk, preparing immaculate guest rooms, or supporting hotel operations behind the scenes, every team member plays an essential role in delivering the boutique experience our guests expect.

ROLE RESPONSIBILITIES:

• Responsible for the prompt, efficient, and courteous check in and check out of guests.

• Ensure efficient communication with team members, vendors, and guests.

• Maintain a welcoming attitude and respond to all service questions and requests.

• Responsible for safeguarding both the hotel’s guests and its assets by following all established in the hotel’s policies and procedures.

• Responsible for collecting payment for services rendered during a guest stay, and for meeting many other guests needs during their stay.

• Responsible for following company policies and procedures, maintaining confidentiality, protecting company assets, and upholding quality standards.

• Ensuring your uniform, personal appearance, and communications are professional.

• To take accountability for the total hotel operation during the overnight shift

• Ensure that all hotel guests receive warm, friendly, professional and efficient reception and departure service during the overnight shift consistent to the established standards of the hotel

• To be fully aware of all hotel reservations procedures, credit policies, room rates, availability restrictions, confirmation and cancellation policies

• To be fully aware of all hotel services and facilities and be able to promote them whenever possible

• To ensure that overnight activities ensure the highest levels of safety and security of hotel guests and employees

• To be fully aware of and maintain communication with Restaurant night management regarding closing times and procedures

• To supervise and direct the activities of other hotel over night staff members

• To ensure that all night audit functions are successfully completed as established by process all hotel accounting functions as set out by the General Manager

• Be fully conversant and be able to operate all functions of the hotel’s Property Management System

• To ensure the professional handling of all late room and cancellation, no shows

• To exchange and compile Occupancy Report for the chosen hotels within the vicinity

• To have general knowledge of hotel’s operating systems such as Air Conditioning, Heating, etc and be able to report and describe any malfunctions to “on call” Engineering Department

• To be fully aware of and able to operate hotel switchboard, facsimile and paging system to the established hotel’s standard

• To maintain communication with the Front Office by recording all relevant information in EOS Report

• To perform handover with AM Front Office Manager/Shift Leader

• Ensure that all overnight reports are compiled and distributed accurately and on time

• To be fully aware of and strictly observe at all times, fire safety, precaution and evacuation procedures

• To exhibit sound professional judgment, adhering to established hotel standards, when accepting any “walk-in” guests

• To accept other duties that may arise from time to time that will ensure the continued efficient operation of the Front Desk

• Ensure that all Front of House areas are kept clean and tidy creating a professional impression for all guests and employees

• To be fully aware and adhere to Health Safety and Fire Procedures

RMS is an Affirmative Action/Equal Opportunity Employer