Customer Quality Engineer

This position reports to the Product Quality Engineer team within the Engineering organization This role offers opportunities to collaborate with Engineering, New Product Engineering, Failure Analysis/Repair, Contract Manufacturers, Arista Manufacturing, Account teams, and Arista customers Manage customer critical quality escalations and drive them to resolution with a strong sense of urgency and accountability Orchestrate collaborative responses across Engineering, Account Management, and Customer Support to deliver rapid, definitive solutions Deliver crisp, actionable status updates and strategic roadmap overviews to both internal leadership and client-side executives Conduct deep-dive assessments of systemic issues—both proactively and reactively following escalations—to prevent recurring friction points Own executive-level reporting and lead high-stakes calls, translating intricate technical challenges into clear, business-oriented summaries for leadership Actively monitor communication channels and shared aliases to intercept, coordinate, and address emerging issues before they compound Serve as a dedicated internal advocate for the client, ensuring their operational pain points are prioritized throughout the resolution lifecycle Cultivate deep, trust-based relationships with clients to reinforce their confidence in the organization’s technical capabilities Maintain a robust foundational knowledge of networking architectures and the broader Arista product portfolio, complemented by deep, subject‑matter expertise in a core set of specialized technologies Benefits Regular Snack Bash Social Events with food and drinks Biweekly Wellness webinars plus regular Wellness Week events focused on physical, mental, spiritual and financial wellness as well as career development and social activities Arista Gives Back: Employee Engagement Giving Drives and Volunteer events Medical, Dental & Vision Plan Coverage Life Insurance, AD&D, STD & LTD Flex Spending Accounts Employee Assistance Programs PTO & Paid holidays 401k Plan On-site Gym & Showers Secured Bike Lockers Flexible hours Employee Assistance Benefits that include mental health and backup child and elder care support Discounted lunches through WeBox for HQ employees Family planning benefits Qualifications Foundational knowledge in quality and reliability performance metrics Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or related field Ability to influence and motivate internal and external partners Experience in Failure Analysis, Service, and Repair Operations a plus Experience in high‑tech manufacturing (preferably networking equipment) Self‑starter who has the ability to handle multiple tasks in a fast paced environment Experience working with contract manufacturing partners Experience in PCBA manufacturing, electro‑mechanical assembly, and associated processes Strong communication and presentation skills Broad knowledge of test, diagnostics, failure analysis, and debug techniques Ability to work cross‑functionally, including balance of technical and business aspects of hardware manufacturing Ability to analyze data through high level visual summaries, trends and patterns Basic understanding of ERP systems and supply chain concepts #J-18808-Ljbffr