Loan Servicing Specialist

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SUMMARY:

Under the supervision of the Loan Operations Note Desk Manager, performs a variety of loan servicing duties pertaining to the closing and post-closing of all new loans and change in terms. Board loans on core processing system and disburses loan proceeds. Provides the highest level of quality customer service. The ability to learn quickly and to adapt to change are important skills to the role as well as great communication and product knowledge.

DUTIES AND RESPONSIBILITIES:

• Complete funding, boarding and post boarding activities for commercial and consumer loans in a timely and accurate manner.
• Assist with monthly certification at the direction of the Loan Operations Manager to include validation of all CRA and HMDA Reportable loans; FHLB and BIC eligible loans. Perform loan file review for quality assurance.
• Resolve system issues that might impede loan closing and use judgement to involve next level management. Monitor and clear loan exceptions, process daily exception reports, process weekly data integrity reports, and other data reports as needed. Perform system maintenance, research, and transactions as needed.
• Process loan payments, payment reversals, auto payment maintenance, payoffs, paydowns, advances, maintenance, and non-posted transactions.
• Ensure documentation accurately reflects the intentions of the credit approval. Complete post close-closing steps to ensure that all necessary documentation is received. Perform review of loan system data integrity/review of critical coding (LTV, Collateral Codes, Call Codes).
• Scan loan documents for retention purposes, organizing documents according to naming conventions and system requirements.
• Regular and predictable attendance is an essential function of this job.
• Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Remain current on all regulatory changes affecting compliance. Follow interdepartmental.

QUALIFICATIONS:

• Six months to two years of related experience.
• High school degree or equivalent required.

KNOWLEDGE, SKILL, ABILITY:

• Ability to prioritize workload to meet deadlines
• Demonstrated effective interpersonal relationships and teamwork
• Professional verbal and written communication skills
• Thorough knowledge of various office software. Proficiency in Word, Excel, PowerPoint, Internet Explorer, Email and Calendaring.

WORK ENVIRONMENT:

Must be able to routinely perform work both indoors in climate-controlled shared work area with moderate noise level.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include lifting up to 10 lbs.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details. Check it out!

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.