Customer Service Representative

Customer Service Representative

Do you love helping people and making someone's day better with great service?

For over 52 years, Asher's has been recognized as the leading residential exterior remodeling contractor in the Chippewa Valley and now serves the Coulee Region. We value integrity, honesty, true craftsmanship and believe in total customer satisfaction without compromise.

Job Description

As a Customer Service Representative, you're not just answering phones, you're creating the first impression for homeowners who are looking for trusted solutions for their homes. Your ability to listen, connect, and guide customers will help turn their questions into scheduled consultations with our team.

If you're organized, friendly, and love solving problems, this could be the role where you truly shine.

This role is perfect if you enjoy building relationships, staying organized, and helping customers feel heard and supported. Your work will directly contribute to a positive customer journey and help homeowners take the next step toward improving their homes.

Essential Functions

• Answer customer inquiries by phone, email, and chat
• Quickly follow up with customers who leave messages or request information
• Schedule in-home consultations with our Sales Consultants
• Ask thoughtful questions to understand what customers need
• Record customer details and interactions in our CRM system
• Work closely with sales and operations teams to ensure a smooth customer experience
• Help identify ways to improve our customer service process
• Meet team goals for response times, appointment scheduling, and customer satisfaction
• This position will require occasional travel to our Onalaska location as well as up to 5 weekend days/year.

Knowledge, Skills and Abilities

• Enjoy talking with people and helping solve problems
• 3+ years of customer service or customer relationship experience
• Are comfortable using CRM or customer management software
• Stay organized and manage multiple conversations at once
• Communicate clearly, professionally, and confidently
• Work well independently but enjoy collaborating with a team

Why You'll Love This Role

• Competitive pay: $20$23 per hour
• Be part of a supportive, team-oriented environment
• Develop valuable customer service and communication skills
• Make a real impact on the customer experience
• Opportunities for training, growth, and development

Full Benefits Package Including

If you are looking to become a long-term employee in a culture that embraces growth, teamwork, innovation and that values great service this may be the opportunity for you! We take care of our employees with top industry compensation and a comprehensive benefits package including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k with company contribution and 2-year vesting
• Long-term Disability
• Short-term Disability
• Life Insurance
• Paid Holidays (including your birthday!)
• Generous Paid Time Off (PTO)
• Clothing Allowance
• Various Bonuses
• Accident
• Cancer
• Critical Illness