Treatment Coordinator

Job Description

Job Description

About the Role

Springbrook Dentistry is hiring a Treatment Coordinator to guide patients from diagnosis to accepted, scheduled treatment; including verifying insurance eligibility and breaking down costs so patients can make confident decisions about care.

Key Responsibilities:

Treatment Case Management

• Present treatment plans and costs to patients following clinical diagnosis
• Convert diagnosed treatment into scheduled, accepted cases
• Follow up on unscheduled or incomplete treatment plans to drive case acceptance
• Track and report on case acceptance and conversion rates

Insurance Eligibility & Breakdown

• Verify insurance eligibility and benefits ahead of treatment presentations
• Prepare accurate cost breakdowns (insurance coverage vs. patient out-of-pocket) tied directly to each treatment plan
• Clearly explain deductibles, coverage limits, and estimated patient portions
• Submit pre-authorizations as needed to support treatment planning and scheduling

Financial Options & Follow-Through

• Offer and explain financing options and the in-house Wellness Plan
• Coordinate with billing team
• Maintain clear, organized records of treatment plans, eligibility checks, and patient financial agreements

Requirements

• Prior dental insurance/billing or treatment coordination experience strongly preferred (Open Dental experience a plus)
• Comfortable presenting treatment costs and discussing money with patients
• Strong organizational skills; able to manage eligibility checks and pre-auths tied to active treatment plans
• Spanish fluency a plus, not required

Compensation

• $25/hr base
• Bonus tied to treatment case acceptance/conversion

Private practice

Company Description

Private practice