Client Support Specialist

Donor Services Specialist (Temporary) Location: Houston, TX Employment Type: Temporary Job Summary L.K. Jordan & Associates is seeking a detail-oriented and customer-focused Donor Services Specialist for a temporary opportunity with a nonprofit organization in Houston. This position supports donors by responding to phone and email inquiries, managing donor acknowledgment letters, maintaining database accuracy, and assisting with matching gift portals and donor reports. The ideal candidate will have strong administrative and customer service skills, excellent written and verbal communication, and the ability to handle confidential donor information with professionalism and discretion. Key Responsibilities Respond to donor inquiries through email and phone within a 24-hour timeframe. Return donor calls promptly and update seasonal voicemail messages. Prepare, update, and manage donor acknowledgment letters and correspondence. Coordinate the processing, review, printing, and mailing of donor acknowledgments. Manage outgoing mail and maintain office supplies and mailing equipment. Confirm matching gifts, update portal credentials, and download donor reports. Maintain accurate donor records and update information received through returned mail, emails, and departmental requests. Assist with uploading donor information into the Raiser's Edge database. Lead ongoing database maintenance efforts and help ensure data integrity. Maintain accurate procedures, documentation, best practices, and operational guidelines. Coordinate onsite volunteer projects and provide general administrative support to the Donor Services team. Maintain strict confidentiality when handling sensitive donor information. Collaborate with other departments to support donor services operations. Qualifications High school diploma or GED required. At least 2 years of experience in administrative support or customer service. Experience responding to phone and email inquiries and providing organizational information. Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint. Strong 10-key data entry skills and the ability to pass a 10-key assessment. Excellent written and verbal communication skills. Strong organizational skills and attention to detail. Ability to manage multiple priorities in a fast-paced environment. Professional judgment, integrity, and the ability to maintain confidentiality. Ability to work effectively with the public, team members, and other departments. Preferred Qualifications At least 1 year of experience in nonprofit development. Experience with Raiser's Edge or another customer relationship management (CRM) database. Bilingual English/Spanish communication skills. Work Environment and Requirements Reliable attendance and punctuality are essential. Primarily office-based work involving computer use, data entry, phone calls, and administrative tasks. Must be comfortable handling confidential information and maintaining accurate records. May be required to provide schedule flexibility during disaster response, community events, or organizational events. Must be legally authorized to work in the United States. #J-18808-Ljbffr Lkjordan