Warehouse Shipping & Fulfillment Specialist

Job Description

Job Description

At the Ethical Mattress Company, we’re changing the world one mattress at a time!
Every mattress we sell is toxin-free and made in the USA with natural and organic materials. We sell only high-quality products and we guarantee our customers the lowest prices while providing personalized and exceptional service.

Our ideal candidate will bring a can-do spirit and a positive outlook to their job. They'll love being part of a team, and find it rewarding and meaningful to use their knowledge and experience to achieve goals. Prior experience in a warehouse fulfillment center is essential.

Job Summary
As a Warehouse Shipping & Fulfillment Specialist for the Ethical Mattress Company, your efforts will be critical to providing our customers with an outstanding brand experience.

This role is located in Maplewood, New Jersey, and is exclusively an on-site role at our Ecomm Fulfillment Center located at 215 Rutgers Street. The position is intended as full-time (35-40 hours per week), and our ideal candidate is someone looking for a long-term role and with the potential to grow with the business.

Responsibilities

• Effectively utilize all tools and processes as provided and required, including both digital and offline platforms, in order to service the customer professionally while maintaining company records as needed.
• Communicate opportunities and issues to leadership for immediate attention and resolution.
• Provide your feedback and perspective in the development and implementation of best practices.
• Support all shipping and fulfillment operations effectively to ensure customer needs are met and sales are fulfilled while at all times achieving the high standards of our brand.
• Your schedule will be a mix of weekday and weekend hours.  Schedules are flexible and adaptable, but you will typically be asked to work 5 days each week, including two Saturdays per month.
• Success will be achieved through best-in-class execution.

Candidate Qualities & Qualifications

• A positive, upbeat and personable attitude is essential.
• Excellent communication skills; must be well-spoken, confident, a great listener and empathetic.
• A commitment to going above and beyond; a "no task too small" outlook.
• A quick learner, resourceful, structured, proactive, with a high attention to detail.
• Curiosity and willingness to investigate unknown topics to a deeper level.
• Self-reliant, a self-starter, and have a "roll up your sleeves and get it done" mentality. 
• Prior fulfillment center experience is essential.
• Valid Driver’s License is required; must have access to reliable transportation
• High School Diploma or equivalent is required.
• English-fluency is required.
• Must be comfortable working with computers and have experience with Microsoft applications.
• Must meet expectations for attendance and punctuality.

We maintain a motivated culture of success; those who are reliable, dependable and punctual will thrive here.    

Benefits And Perks

• Benefits include paid sick time, paid vacation time, and workers compensation insurance.
• Flexible scheduling options to accommodate your needs.

Compensation This position pays $24 per hour, plus bonus potential.

About The Ethical Mattress Company We’re changing the world one mattress at a time. Every mattress we sell is toxin-free and made in the USA with natural and organic materials. We guarantee our customers the lowest prices without using phony discounts or high-pressure sales tactics, and we provide each customer with the personalized and exceptional service one can only get from a small business.

The Ethical Mattress Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.