Cafe Supervisor

Our Next Family Member In the role of a Cafe Supervisor, you are a hospitality first people person who is a positive contributor to the team environment, works cohesively with others to deliver exceptional experiences to our customers, and is a multi-tasker and a go-getter. Responsibilities Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of Gene’s Maintains a calm and professional demeanor during periods of high volume and supports the team in doing the same Anticipates customer/guest and café needs by constantly evaluating the environment, operations, and customer cues Delivers exceptional customer service by acting with a “customer comes first” attitude and building genuine connections with each individual who comes through the door Discovers and responds to customer needs in a timely and thoughtful manner Communicates clearly and effectively with the store manager regarding operations, staffing, inventory, and customer feedback so the team can respond as necessary Leads the team on shift by setting expectations, offering guidance, and supporting partners to perform at their best Assists with training new team members by positively reinforcing successful performance and providing respectful, encouraging coaching as needed Contributes to a positive team environment by recognizing changes in partner morale or performance and communicating them to the store manager Assists with scheduling needs, including shift coverage and adjustments, as directed by management Oversees inventory by monitoring stock levels, rotating product, minimizing waste, and communicating ordering needs Assists with ordering coffee, food, and café supplies to ensure availability and smooth daily operations Follows all hotel operational policies and procedures, including those for cash handling, safety, and security, to ensure the safety of all partners during each shift Maintains a clean, organized, and well-stocked workspace and customer area Follows all health, safety, and sanitation guidelines for food and beverage preparation Maintains regular and punctual attendance Prepares food and beverages to standard recipes or customized to customer preferences, including changes to temperature, ingredients, or quantities Cleans and stocks customer and work areas to support efficient service and normal job functions Benefits Medical, Dental, and Vision Insurance, and more! Employee Meals and discounts Flexible and dynamic work environment Countless opportunities to grow within the company Our post-offer background check process includes a background check #J-18808-Ljbffr Ontario Trillium Foundation