Sales Development Representative - Microsoft 365 + Guardian (Tier-1 CSP)

About ABT Access Business Technologies (myabt.com) is a Tier-1 Microsoft Cloud Solution Provider serving hundreds of organizations across the United States, with deep specialization in mortgage, financial services, and other regulated industries, and an active expansion into healthcare practices. For more than 20 years, ABT has helped clients build secure, compliant, and fully managed Microsoft 365 environments. As a Tier-1 CSP, ABT sells Microsoft licenses directly, manages its own billing, and provides enterprise‑grade support backed by Microsoft Premier Support and DART escalation. ABT is also the creator of the Guardian platform, which transforms Microsoft 365 from a collection of tools into a secure, monitored, and intelligent workspace through security hardening, monitoring, insights, automation, and compliance support. ABT runs on a builder culture: high trust, minimal bureaucracy, and direct access to leadership. Our sales team operates with significant autonomy and modern, AI‑powered tools that take the administrative work out of selling. About the Role The Sales Development Representative (SDR) is the front edge of our sales engine. You will identify prospective mortgage, banking, credit union, and healthcare‑practice customers, run initial outreach, qualify interest, and book demos for our Account Executive team. You will also follow deals through to close, coordinating between prospects, our Account Executive, our technical lead, and our CEO, so the relationships you start become customers you can point to. You do not need to have ten years of B2B SaaS experience. You need to be hungry, coachable, and good with people. We will teach you Microsoft 365, Microsoft 365 Copilot, and our Guardian product line. We will give you a sales playbook and pair you with experienced AEs and technical leads. What we cannot teach you is the discipline of following up. Every lead, every meeting, every introduction. That is the single biggest determinant of who succeeds in this role. The SDR also participates in our Value Catalyst compensation track: when you materially help an AE close a deal you sourced or supported, you share in the commission. This is how the role grows into bigger earnings as you build trust with the AE team and demonstrate that your introductions convert. What You Will Own You will build outbound pipeline through calls, email sequences, LinkedIn outreach, and referrals into mortgage companies, credit unions, community banks, and healthcare practices. You will qualify inbound leads from our website, content campaigns, and partner referrals, separating the genuinely interested from the curious. You will book qualified demos for our Account Executive team and follow up like clockwork: every prospect, every meeting, every introduction. Most deals are won in the third, fourth, and fifth touch, not the first. Beyond the calls and follow‑ups, you will own your daily activity in HubSpot CRM, coordinate calendar logistics between prospects and our team, and learn the Guardian product line from our technical lead so you can talk credibly about how Microsoft 365, Copilot, and Guardian come together. As the healthcare vertical scales, you will pivot between mortgage and healthcare prospects. The work you will be measured on: Outbound activity and qualified demos booked for the AE team Follow‑up discipline across every prospect and every meeting HubSpot CRM hygiene (calls, meetings, follow‑ups, notes) Value Catalyst contribution on deals you sourced or supported through to close What a Typical Day Looks Like You start the day reviewing the prospect list and prioritizing today's outreach. From there you run 30 to 50 outbound touches across calls, emails, and LinkedIn, qualify a handful of inbound leads on short discovery calls, book demos for the AE team and prep the AE on what each prospect cares about. You spend time coordinating calendar logistics, log activity in HubSpot, and end the day reading one or two short pieces of Microsoft 365 or Guardian content to deepen your product knowledge for tomorrow's calls. Experience and Background You have 1 to 3 years of sales experience in any B2B role: SDR, BDR, inside sales, account management, retail B2B, or a customer‑facing role with a quota component. You can show us a CRM, spreadsheet, or notebook where you ran a follow‑up cadence and stuck to it: this is the single trait we filter hardest on. You are comfortable with rejection. When a prospect says "let me think about it," you do not take that as a final answer; you build a system to come back. You treat a prospect as someone to build trust with, not as a transaction to close. Communication and Process Skills You can write a clear, concise follow‑up email, and you actually send the ones you said you would. You can run a 15‑minute qualifying call and end it with either a booked demo or a clean "not now" plus a follow‑up trigger. You communicate well in writing and on calls, comfortable with executives and IT decision‑makers. You are coachable: we have a sales playbook and a Microsoft product universe to teach you, and you bring the work ethic and curiosity to absorb it. Work Style You work independently with high accountability, follow‑through, and time management. You are comfortable using HubSpot (preferred) and modern sales tools, and you collaborate well with the AE team, our technical lead, and leadership. Preferred (Not Required) Any Microsoft 365 or Office exposure (Office admin, Help Desk, IT, systems support) Mortgage industry background (loan officer, processor, underwriter, mortgage tech sales, LOS support) Healthcare practice background (medical‑device or EHR sales, practice admin, dental, behavioral health) A demonstrated track record in any role of patient, methodical relationship building over time Compensation and Financial Benefits We offer a competitive base salary plus a Value Catalyst commission share on the deals you source and substantially support. The full plan is reviewed during the interview process. Competitive base salary of $45,000 to $60,000 depending on experience Value Catalyst commission split on AE deals you sourced or supported, paid across the customer's contract life, not just at signing Activity‑based incentives tied to qualified demos booked and converted to AE opportunities Target Year 1 OTE: $80,000 to $100,000 (base + commission combined) 401(k) with employer matching Defined growth path into Senior SDR or Account Executive roles Healthcare and Wellness 100% employer‑paid medical insurance for employees, plus dental and vision coverage included. Generous paid time off and paid holidays. Work Environment This role can be performed remotely from anywhere in the United States. High‑trust, results‑driven culture with real autonomy. Direct access to leadership and fast decision‑making. Minimal bureaucracy and strong internal support. Sales Enablement and Tools Tier‑1 Microsoft CSP credibility and partner resources, AI‑powered quoting and proposal generation tools, direct access to experienced Account Executives, our technical lead, and our CEO for shadowing and coaching, and a modern CRM and sales tooling stack. Growth and Development Microsoft 365 fundamentals training and certification support (MS‑900 at minimum within Year 1), mentorship from experienced Account Executives, defined progression to Senior SDR and Account Executive roles, and exposure to mortgage, financial services, and healthcare verticals as ABT continues to expand. #J-18808-Ljbffr Internetwork Expert