Training Specialist

Why Join Crystal Springs? Crystal Springs provides high‑quality residential and educational services that support the growth and well‑being of children and adults with diverse needs. We are committed to creating a safe, nurturing environment that fosters individual development and helps each person reach their full potential. Team members can expect: Impactful work: make a meaningful difference in the lives of children with diverse needs. Supportive environment: work within a team that values collaboration, professionalism, and personal growth. Professional development: access to ongoing training and opportunities for career advancement. Comprehensive benefits: competitive salary, health insurance, retirement plans, and more. Training Specialist – Role Overview We are looking for a dedicated and experienced training specialist to assist with identifying organizational training needs and developing, delivering, and evaluating training programs to improve employee skills and company performance. The role involves creating instructional materials, leading workshops, onboarding new staff, and ensuring the workforce remains competitive through continuous skill development aligned with our company goals. Essential Functions Contribute to the development, interpretation, and implementation of standards, objectives, policies, and procedures for Crystal Springs. Participate in employee training and development with both new and existing employees. Evaluate training needs across all disciplines in light of those standards. Develop or revise orientation and in‑service programs. Present training initiatives that accommodate various adult learning styles. Become certified as an instructor in Heartsaver First Aid and CPR, Non‑violent Crisis Intervention with Advanced Physical Skills, Basic Human Rights, and DDS Fire Safety. Evaluate training programs by means of verbal and written feedback, consultation, and observation. Contribute to agency‑wide communication through training initiatives and projects. Participate in training programs that enhance or maintain professional skills. Participate in department team meetings. Cooperate and participate in internal investigations. Personal Characteristics, Language, and Communication Skills Demonstrated ability to work effectively with a culturally diverse population. Collaborative teamwork with multidisciplinary and cross‑functional teams. Effective change agent. Professional documentation, communication, and organizational skills. Negotiation and conflict resolution skills. Ability to function under pressure in a fast‑paced human service environment. Flexibility and responsiveness to industry changes. Ability to articulate and communicate Crystal Springs’ mission and strategic direction enthusiastically. Creative problem‑solving to pursue opportunities. Fluency in English; conversational Portuguese or Spanish preferred but not required. Reading: ability to read, analyze, and interpret general business periodicals and technical procedures. Writing: clear, professional, comprehensive written communication. Computer: comfortable with Microsoft Windows, Excel, Word, e‑mail, and HCSIS network. Oral: clear expression of ideas and effective presentation skills to individuals and groups. Environmental Conditions Work performed indoors and outdoors; some duties involve a rehabilitation pool. Supervisory Responsibilities No supervisory responsibilities. Directly supervised by the Director of Training & Development. Other Requirements Valid driver’s license for more than one year and ability to drive company wheelchair and/or minivans safely under Massachusetts laws. Minimum of two hours per month of in‑service training to maintain compliance with state regulations. Qualifications Bachelor’s degree in a related field preferred but not required. Waiver possible with 1–3 years of supervisory experience or at least 3 years of direct support experience with individuals with developmental disabilities. Benefits – Outstanding Package Medical Plans (HMO) – 70% employer paid for full‑time employees. Health Reimbursement Arrangement. 50% deductible covered by the company. Dental and vision insurance. Flexible Spending Accounts for medical and dependent care expenses. 403(b) Retirement Savings Plan. 100% employer paid basic life insurance. 100% employer paid AD&D and LTD; voluntary life and AD&D available. Employee Assistance Program. Generous paid time off and sick time. 11 company‑paid holidays. Paid training and paid direct deposit. Legal Statement Crystal Springs, Inc. does not discriminate in any of its programs, procedures, or practices against any person on the basis of age, citizenship, color, disability, national origin, political affiliation, race, religion, sex, sexual orientation, sexual preference, veteran status, or any other characteristic protected under the law. Employees will be expected and required to perform all essential functions with or without accommodation. Crystal Springs will make reasonable accommodation in compliance with state and federal disability laws. Salary: $18 – $22 per hour. #J-18808-Ljbffr