Technical Support Representative
Virtual Vocations Inc
To support a growing SaaS company, the full-time Technical Support Representative will serve as the primary contact for customer support requests, troubleshoot technical issues, and assist with software setup while working remotely. Key responsibilities: Serve as the primary point of contact for customer support via phone, email, and help desk tickets Troubleshoot software, VoIP, networking, and system configuration issues, providing timely resolutions Contribute to internal documentation and knowledge base articles to enhance team effectiveness Required qualifications: 1+ years of experience in technical support, help desk, customer support, or a related IT role Working knowledge of Windows Operating Systems and basic networking concepts Experience with ticketing systems such as Jira or Zendesk is preferred Strong troubleshooting and analytical problem-solving skills Self-motivated with the ability to manage multiple priorities in a fast-paced environment
Vacancy posted 4 days ago
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