Client Success Representative

Client Success Representative

New York, New York, United States

Client Success is the front line of VTS's retention engine. As a CSR, you're not only engaging with clients who use VTS to transform how commercial real estate operates, you'll be helping shape our future. With the support of powerful data-driven workflows and AI tools, you'll generate meaningful client interactions at scale, test new engagement strategies and provide critical insights back to the Client Success and Product teams. Simply put, when our CSR team thrives, our customers continue to grow with us.

Please note that this opportunity is located in New York, NY, and requires this hire to work from our office four days a week.

What you can expect as a Client Success Representative:

This isn't your typical junior Client Success role. At VTS, you'll be joining a high-impact, AI-augmented CS team that's rethinking how modern client success is done. You'll

• Be quickly trained in world-class SaaS CS techniques and real estate fluency.
• Use cutting-edge tools to automate busywork so you can focus on learning, experimenting, and connecting with decision-makers at some of the most influential CRE firms on the planet.
• Collaborate closely with CS mentors, marketing partners, and senior leadership to contribute directly to client retention.
• See a clear path for promotion to Client Success Manager roles and beyond. Our top CSMs and leaders started in this seat.
• Be part of a scaling team where every win matters and every voice is heard.
• Form relationships with senior decision makers, asset managers and brokers at the top commercial real estate firms across the country.

What makes you a great fit?

You're not just looking for a job, you're looking to launch a career in CS with real momentum. You could be a great fit if:

• You're curious, coachable, and ready to dive headfirst into a fast-paced, goal-driven environment.
• You embrace new tools and technologies to work smarter and faster.
• You bring 1+ years of professional experience. Bonus if it's in CRE, SaaS, or sales but your mindset and hustle matter most.
• You thrive on structure, love hitting goals, and get fired up by being part of a team that's building something big.

What VTS Values & How We Show It

• Strive for Excellence - We know your potential is unlimited. Take advantage of our executive coaches and our training and career development programs available to all employees!
• Be Customer Obsessed - We're employee obsessed too! VTS offers competitive compensation, comprehensive health benefits (including dental and vision), pre-tax commuter benefits, and a 401(k) plan. Not to mention the fun stuff - quarterly happy hours, wellness events, clubs, and team lunches!
• Be Curious - Benefit from a culture that promotes new learning. VTS offers an education stipend to all employees!
• Move as One - We work in an open floor plan to promote cross-functional collaboration.
• Take Ownership - Be an owner of the company you're building with our equity packages.
• Appreciate the Difference - VTS embraces and celebrates diversity. We understand the importance of a strong work-life balance. We offer a flexible PTO policy, generous family leave program, and more!

ABOUT VTS

VTS is the only AI-driven technology platform enabling intelligent real estate by unifying industry professionals, investors, and their customers at scale. In 2013, VTS revolutionized commercial real estate leasing operations with what is now VTS Lease. Today, VTS AI is the largest first-party insights and collaboration engine in the industry, transforming how strategic decisions are made and executed by the real estate industry globally. With the VTS Platform, consisting of VTS Lease, VTS Market, VTS Activate, and VTS Data, every stakeholder in real estate is given real-time market information and workflow tools to do their job with unparalleled speed and intelligence. VTS is the global leader, with more than 60% of Class A office space in the U.S., and 13 billion square feet of office, residential, retail, and industrial space is managed through the platform worldwide. VTS is utilized by over 45,000 professionals and over 1.2 million total users each day, including industry-leading customers such as Blackstone, Brookfield Properties, LaSalle Investment Management, Hines, BXP, Oxford Properties, JLL, and CBRE. VTS maintains offices in New York City, London, Toronto, Chicago.

To learn more about VTS, visit us at vts.com.

Pay Transparency

At VTS, we pride ourselves on articulating a clear and transparent philosophy around equitable, impartial compensation that will allow us to recruit and retain an exceptional team. The base salary is market-driven at the time of offer and is based on tier 1 market data. The salary for this role will range between $60,000 and $70,000 and is determined by several factors, including your skills, prior relevant experience, quality of interviews, leveling, and geography. There is a commission structure for the position that will bring the OTE (on target earnings) to $75,000 - $90,000 depending on the base salary agreed upon and achievement to goals.

EEO Guidelines

VTS embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All your information will be kept confidential according to EEO guidelines. For more information about what we collect and how we use it, please refer to the Candidate Privacy Statement. If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know.