Administrative Specialist II Board Liaison/Credentialing/Licensing

Job Description

Job Description

GOODWILL® STAFFING SERVICES

Administrative Specialist II
Board Liaison/Credentialing/Licensing

 

Dover, DE •$16.70/Hour • Full-Time

Temporary Assignment through Goodwill® Staffing Services

Position Overview

We are seeking a highly organized, detail-oriented, and customer-focused Administrative Specialist II to support the administration and regulation of licensed professionals across Delaware’s Boards and Commissions. This position serves as a critical administrative and regulatory resource responsible for supporting professional licensing, renewals, board operations, compliance activities, investigations, complaints, audits, and disciplinary processes affecting thousands of licensees across multiple professions and industries.

This role requires a strong administrative professional who can effectively manage complex workloads, navigate competing priorities, interpret and apply regulations and procedures, and provide exceptional service to licensees, board members, stakeholders, and the public. The successful candidate must exercise sound judgment, maintain confidentiality, and demonstrate the ability to work independently in a fast-paced regulatory environment.

What You’ll DoRegulatory and Licensing Administration

• Support the administration of professional licensing and renewal processes for multiple Boards and Commissions.
• Review, process, and maintain licensing records and documentation in accordance with applicable laws, regulations, policies, and procedures.
• Assist with the coordination and tracking of licensure applications, renewals, audits, complaints, investigations, and disciplinary actions.
• Research and apply state laws, rules, regulations, policies, and procedures to ensure accurate processing of regulatory activities.
• Respond to inquiries from licensees, applicants, board members, attorneys, investigators, employers, and the public regarding licensing and regulatory matters.
• Maintain accurate records and documentation related to board and licensing activities.

Board and Commission Support

• Coordinate and support meetings for Boards and Commissions.
• Prepare meeting agendas, board packets, presentations, reports, and supporting documentation.
• Record, prepare, and maintain official meeting minutes and related records.
• Schedule meetings and coordinate participation of Board members, state employees, and other stakeholders.
• Prepare conference rooms and manage virtual meetings utilizing Microsoft Teams, Zoom, and other communication platforms.
• Track board actions, decisions, and follow-up activities.

Administrative Operations

• Establish, maintain, and monitor tracking systems to ensure timely completion of assignments, projects, and regulatory processes.
• Analyze administrative processes and recommend improvements to increase efficiency and effectiveness.
• Maintain electronic and physical filing systems to ensure accurate and accessible records management.
• Coordinate workflow and priorities while monitoring deadlines and regulatory requirements.
• Provide administrative support for operational functions and special projects as assigned.
• Keep management informed of emerging issues, project status, and accomplishments.

Customer Service and Communication

• Serve as a primary point of contact for licensing and regulatory inquiries.
• Provide professional and courteous assistance to customers while resolving complex issues and concerns.
• Explain agency services, licensing requirements, regulations, policies, and procedures to stakeholders.
• Draft correspondence, reports, and other business communications.
• Maintain positive working relationships with board members, state agencies, licensees, and the public.

What We’re Looking ForRequired Experience

• Experience performing advanced administrative support duties in a professional business, government, regulatory, legal, healthcare, or compliance environment.
• Experience collecting, reviewing, maintaining, and managing information from multiple sources and systems.
• Experience researching, interpreting, and applying policies, procedures, regulations, or business rules.
• Experience coordinating multiple priorities, projects, or assignments with competing deadlines.
• Experience providing customer service and responding to inquiries from internal and external stakeholders.

Knowledge, Skills, and Abilities

• Strong knowledge of administrative support principles, practices, and procedures.
• Ability to interpret and apply laws, rules, regulations, policies, and procedures accurately.
• Excellent organizational and time-management skills.
• Strong attention to detail and accuracy.
• Ability to independently manage a complex and high-volume workload.
• Ability to analyze information, identify discrepancies, and implement corrective actions.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to establish and maintain effective working relationships with diverse stakeholders.
• Strong problem-solving and critical-thinking skills.

Technology Skills

• Intermediate proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
• Experience utilizing databases, licensing systems, records management systems, or similar business applications.
• Experience coordinating and supporting virtual meetings using Microsoft Teams, Zoom, or similar platforms.
• Ability to create reports, presentations, spreadsheets, tracking tools, and business correspondence.

Preferred Qualifications

• Experience supporting boards, commissions, regulatory agencies, or governmental organizations.
• Experience with professional licensing, credentialing, compliance, investigations, audits, or disciplinary processes.