Customer Account Manager

Customer Account Manager

Location: Macomb, MI, US, 48042 Business Unit: Systems and Support Function: Business Management

TRIUMPH designs, engineers, manufactures, repairs and overhauls a broad portfolio of aviation and industrial components, accessories, subassemblies, systems and aircraft structures. We partner with original equipment manufacturers (OEMs) and operators of commercial, regional, business and military aircraft worldwide, to provide products and services that solve their hardest problems. So whatever the part, component or complexity of assembly, TRIUMPH is committed to quality, service and meeting the specialized needs of each customer. TRIUMPH participates at all levels of the aerospace supply chain – from single components, to complex systems, to aerospace structures and their contents. We provide solutions for the entire product life cycle of an aircraft – from raw material to aftermarket service. Our unique ability to integrate a broad range of products and capabilities is our competitive advantage. We are rapidly growing and looking for people who feel rewarded by innovation, career growth, and making an impact all while working with state-of-the-art equipment on cutting-edge projects. If you're ready to be challenged, inspired, and supported as you pursue your professional best, we hope you'll explore a future with TRIUMPH.

Job Summary

The Customer Account Manager at Triumph Geared Solutions – Macomb serves as the primary link between the customer and the Product Line Director to ensure communication of status and potential problem areas while advising on how to mitigate those concerns.

Duties/Responsibilities

• Act as the primary point of contact for aerospace customers (OEMs, airlines, MROs, defense agencies).
• Build strong, long‑term customer relationships and maintain high satisfaction levels.
• Lead customer meetings, business reviews, and communication on program status.
• Prepare and submit quotations, pricing updates, and proposals.
• Manage negotiation of long‑term agreements (LTAs) and service-level agreements (SLAs).
• Address quality issues, non‑conformances, warranty claims, and technical concerns.
• Provide timely updates and closure of customer issues.
• Collect customer demand forecasts and translate them into internal planning forecasts.
• Identify risks, opportunities, and changes in customer demand.
• Support annual revenue planning, budgeting, and sales targets.
• Work cross functionally with product line IPT to ensure customer and business requirements are filled.
• Maintain accurate CRM and ERP data for accounts, orders, and forecasts.
• Prepare reports on OTD, revenue, customer scorecards, and account performance.
• Provide executive‑level summaries for leadership.
• Create and maintain a Product Line Communication matrix.
• Represent the "voice of the customer" internally.
• Work closely with supply chain, engineering, quality, finance, operations, and Product Line IPT.
• Participate in internal meetings to align priorities and resolve constraints.
• Other duties as assigned.

Qualifications

Bachelor's degree required 5+ years progressive experience in Program Management 5+ years working in a customer-facing role with understanding of ERP transactional process in a production environment Experience with preparing, submitting and pricing proposals as well as completing price packages submitted to customers Experience in aerospace manufacturing environment a plus. Background in estimating, costing and profit margins is highly preferable Knowledge of MRP/ERP systems Microsoft Office skills at an intermediate level Physical Requirements Ability to remain seated for long periods of time while working on a computer or documentation, etc. Must have manual dexterity to operate computer keyboard and standard office equipment Must be capable of withstanding long periods of viewing data on a computer screen and/or paper format

Triumph Offers Outstanding Benefits, Including:

Flexible Time Off Company Paid Holidays Health Insurance starting on your first day Company Paid Short Term Disability, Long Term Disability, Life Insurance, Accidental Death, and Dismemberment (AD&D) Paid Parental Leave Employee Assistance Program 401(k) Match (75% match up to 6%) Recognition and Service Award Programs Educational Assistance Program Employee Referral Program Onsite Fitness Center – Free! Climate controlled environment

Our Vision: As one team, we enable the safety and prosperity of the world. Our Mission: We partner with our Customers to TRIUMPH over their hardest aerospace, defense, and industrial challenges to deliver value to our stakeholders. Our Values: Integrity – Do the right thing for our stakeholders. We value safety, diversity, and respect. Teamwork – Win as One team-one company. Solicit help and assist others. Continuous Improvement – Pursue zero defect quality. Attack problems and relentlessly raise the bar. Innovation – Passion for growing the business. Lead through ingenuity and entrepreneurship. Act with Velocity – Partner, anticipate and communicate. Proactively solve problems.

Code of Conduct: To perform the job successfully, an individual should demonstrate the TRIUMPH behaviors captured within our core values: Integrity, Teamwork, Continuous Improvement, Innovation, and Act with Velocity. Detailed definitions are below and performance metrics for each behavior can be found on our intranet and is embedded within our Performance Management processes. All employees are expected to represent the values and maintain the standards contained in TRIUMPH's Code of Conduct. Environmental, Health, and Safety (EHS): Employees are responsible for the Health, Safety, and Welfare of themselves, the environment, and other people. All employees must comply with EHS policy training and instructions, help to maintain a safe and clean working environment, and use any Personal Protective Equipment (PPE) provided by the Company. Employees must report any accidents, incidents, and near misses to management. Additionally, employees are expected to notify management of any dangerous or potentially dangerous situations or practices.

Additional Information: Triumph is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. SELECT US positions require access to technology, materials, software or hardware that is controlled by US export laws including the International Traffic in Arms Regulations ("ITAR") and the Export administration Regulations ("EAR"). In order to be eligible for applicable positions, you must be a US Person under ITAR or eligible for approval for a U.S. Government export license. A US Person is a US Citizen, Lawful Permanent Resident, refugee or asylee. All inquires related to citizenship are asked solely to comply with ITAR and EAR export licensing requirements. U.S. applicants must be legally authorized to work in the United States without company sponsorship. Please contact us if you require assistance in applying for TRIUMPH and we will provide reasonable accommodations via View email address on click.appcast.io.