Business Technology Partner

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Technology Partner within PNC's Enterprise Change organization, you will be based in Pittsburgh, Pa or Strongsville, OH. •Partner with business stakeholders and customers to understand needs, pain points, and business objectives, ensuring alignment between technology solutions and business outcomes. •Lead discovery and solution design sessions to identify opportunities for new capabilities and enhancements within custom applications. •Translate business needs into clear, actionable requirements using Agile methodologies, including creation of epics, features, and detailed user stories. •Define and document acceptance criteria to ensure development teams have a precise understanding of expected functionality and quality standards. •Own and manage the product backlog by refining, prioritizing, and maintaining user stories in tools such as Jira, ensuring readiness for sprint/PI planning. •Collaborate closely with Agile development teams (Product Owners, Scrum Masters, Developers, QA) to support iterative delivery and continuous improvement. •Participate in all Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, reviews, and retrospectives. •Apply Scaled Agile Framework (SAFe) principles to support Program Increment (PI) planning, cross-team coordination, and alignment to enterprise delivery goals. •Facilitate cross-functional communication between business stakeholders, technology teams, and leadership to ensure shared understanding of priorities and deliverables. •Create and maintain documentation in Confluence to support transparency, traceability, and knowledge sharing across teams. •Utilize Figma (or similar tools) to collaborate on wireframes, prototypes, and user experience flows that support requirements clarity and solution validation. •Ensure traceability across requirements, development, and testing, linking user stories to business objectives, test cases, and outcomes. •Support testing and validation efforts by collaborating with QA teams and stakeholders to confirm delivered functionality meets defined requirements. •Identify risks, dependencies, and gaps early, proactively working with teams to mitigate issues impacting delivery or solution quality. •Drive continuous improvement by analyzing feedback, production issues, and metrics to enhance processes, products, and customer experience. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Provides solutions for IT and business management on applying technology to business opportunities, planning and implementation of cross-functional applications. Initiates, owns and drives the identification, evaluation, and direction of solutions that are cost effective and meet business requirements. Serves as the central point of contact for business demand management, technology expenditures, client feedback & relationship management and the overall client experience with the technology organization. Provides consulting services to communications to internal business groups on process improvement projects designed to support product strategies and revenue generation/cost reduction. Analyzes and elicits client requirements, and transforms the requirements into functional/non-functional requirements. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design Competencies Budgeting, Business Acumen, Consulting, Effective Communications, Influencing, IT Project Planning and Organization, Managing Multiple Priorities, Relationship Management, Requirements Analysis Work Experience Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $70,000.00 – $130,000.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 06/05/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call View phone number on click.appcast.io and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices. For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders. We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments. Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work. Being a great place to work means we are making a lasting difference for everyone we serve. Check out the top reasons to join PNC. PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our Total Rewards page. If you're not ready to apply yet, or you'd like to learn more about PNC, join the Talent Community to receive regular updates on what's happening at PNC and available career opportunities. Click to join!