Contracts Operations Manager (0931) - SFO - (162861)

Company Description This is a position-based test conducted in accordance with CSC Rule 111A. Learn more about the City’s hiring process here: Application Opening: Thursday, August 20, 2026 Application Deadline: Interested applicants are encouraged to apply as soon as possible as this announcement may close at any time after 5:00 p.m. PDT on Thursday, August 27, 2026. Compensation: $161,382 - $205,972 annually Recruitment ID: PBT-0931-162861 San Francisco International Airport (SFO) is one of the most dynamic and consequential airports in the world, serving as the primary international gateway to Northern California and Silicon Valley. As an enterprise department of the City and County of San Francisco, SFO welcomes over 54 million guests annually and offers nonstop service to more than 140 destinations worldwide on 50+ airlines. SFO is far more than a transportation hub. It is a recognized leader in environmental sustainability, equity, arts and culture, and forward-thinking infrastructure. With approximately 1,900 City employees and a broader community of more than 25,000 workers across airlines, concessionaires, and partners, SFO generates significant economic vitality across the Bay Area region. Our mission is to deliver an airport experience where people and our planet come first. Our core values of Safety and Security, Teamwork, Excellence, Care, and Equity guide everything we do as we build a supportive, purpose-driven workplace where all employees can thrive. SFO is proud to be an equal opportunity employer committed to a diverse, equitable, and inclusive workplace. We welcome candidates of all backgrounds, identities, and lived experiences. Applicants are considered regardless of race, sex, age, religion, color, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity or expression, military and veteran status, or other protected category under applicable law. Learn more about careers at SFO at flysfo.com, and follow us on Facebook, Instagram, YouTube, LinkedIn, Bluesky and Threads. Job Description Under general administrative direction from the Director of Procurement Services, the Contracts Operations Manager will provide the Contracts Operations Team within a policy and governance framework, overseeing end-to-end contract operations with a focus on supporting the various divisions requiring contract services throughout SFO. This includes translating program objectives into actionable operational plans, designing and maintaining an effective team structure, and defining clear roles and responsibilities across contract lifecycle activities. The role is responsible for workforce planning—identifying current and future staffing needs, managing recruitment and capability development, and ensuring the team has the skills and capacity to meet demand. The Contracts Operations Manager will allocate and monitor operational resources to support internal SFO staff across all phase of the contracting lifecycle, including assisting with the development of scopes of work, performance standards, scoring criteria for competitive solicitations; and providing assistance on the payment review process to ensure that contractual requirements are met. The Contracts Operations Manager will also support timely and compliant contract execution, while continuously assessing workload trends, risks, and service delivery requirements to forecast future resource needs. As a team member of SFO, you will embrace SFO’s core values and SFO’s Racial Equity Action Plan. You are excited about this position because you will: Oversee day-to-day Contract Operations to ensure effective delivery of contract lifecycle activities in accordance with organizational policies and objectives. Act as a subject matter advisor to section managers on contract operations, procurement processes, workflow prioritization, and resolve complex or sensitive contract operational issues, by building consensus among competing stakeholder priorities. Monitor operational performance in contract administration activities. Develop, implement, and maintain contract operations systems, procedures, and administrative controls to support consistent, efficient, and compliant contract management activities in accordance with governance frameworks and applicable regulations. Define and adjust service levels to align with policy requirements, stakeholder expectations, and operational capacity. Oversee, investigate, and resolve operational issues, escalating high-risk matters as needed to ensure timely resolution. Evaluate team outputs and service delivery performance, recommending and implementing improvements to enhance quality, consistency, and efficiency. Lead, develop, coach, and manage performance of direct reports, including setting expectations, providing feedback, conducting reviews, and addressing performance issues. Participate in budget development and administration by justifying proposals, monitoring expenditures, ensuring accurate reporting, and advising on potential cost overruns with mitigation options. Maintain productive relationships with internal stakeholders (including Airport and City/County leadership) to support effective contract administration and service delivery outcomes. Represent the Department in interagency meetings, working groups, and forums related to contract operations and service delivery. Perform other functions outlined in the 0931 Manager III. Qualifications Minimum Qualifications Education: Possession of a baccalaureate degree from an accredited college or university. Experience: Six (6) years of recent, verifiable, progressive professional procurement experience, including developing scopes of work, solicitations, and contracts, reviewing and processing external approvals, maintaining contracts, and creating procurement trainings, of which 3 years must include experience supervising and coaching professional-level staff. Education Substitution: Qualifying experience as described above may be substituted for the education requirement on a year-for-year basis for up to two (2) years. (One year of work experience is equal to 30 semester or 45 quarter units). One-year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment. Note: Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. Desirable Qualifications Experience leading and guiding cross-functional teams in competitive solicitations and contract development processes. Experience with professional service and/or construction service contracts. Experience in developing trainings and presenting to groups of 10 or more people. Experience in the implementation of eProcurement software. Experience articulating and explaining, verbally and in writing, complex operational concepts to stakeholders at various levels within an organization. Experience supporting a large enterprise operation with diversity in activities, priorities, and workforce. Experience providing excellent customer service and implementing solutions to complex problems. Verification Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications. Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. Selection Procedures After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following: Candidates who meet the minimum qualifications will be invited to take a Supplemental Questionnaire Examination (Behavioral Consistency Questionnaire). The Supplemental Questionnaire is designed to measure the knowledge, skills and abilities required for this position. All candidates’ responses to the Supplemental Questionnaire are subject to verification. All relevant experience, education and/or training must be included in the responses in order to be reviewed in the rating process. A passing score on the Supplemental Questionnaire must be achieved in order to be placed/ranked on the eligible list. Candidates will be placed on the eligible list in rank order according to their final score. Note: Only those applicants meeting the minimum qualifications will be notified of the exact date, time and/or place for the examinations. Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process. Transportation Security Administration (TSA) Security Clearance Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission. Additional Information Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be six (6) months and may be extended with the approval of the Human Resources Director. To find Departments which use this classification, please see Position Counts by Job Codes and Departments. Certification: The certification rule for the eligible list resulting from this examination will be Rule of the List. The hiring department may administer additional position-specific selection procedures prior to making final hiring decisions. Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date. Additional Information Regarding Employment with the City and County of San Francisco: Information About the Hiring Process Conviction History Employee Benefits Overview Equal Employment Opportunity Disaster Service Worker ADA Accommodation Veterans Preference Seniority Credit in Promotional Exams Right to Work Copies of Application Documents Diversity Statement #J-18808-Ljbffr City and County of San Francisco